· The Assistant Systems Manager assists the Systems Manager with maintaining all IT systems equipment onboard the vessel, maintains the hardware, cabling systems, networks, software addresses other technical issues.
· You are required to provide all departments onboard the vessel with general support fsystems procedural activities provide user training inder to enhance the ship’s user skills.
· It is your responsibility to a friendly, guest-oriented service culture to ensure guest satisfaction repeat business, which in turn, will increase revenue profitability of the company, increase guest satisfaction knowledge by providing tech-learning courses.
YOUR RESPONSIBILITIES
· Perform daily operations, as detailed in Run Books other technical documents provided during training.
· In conjunction with the Systems Manager, support all crew to keep their workstations in working condition, this includes maintaining PCs, point of sale terminals, cabling systems, servers related hardware.
· Must demonstrate the ability to troubleshoot repair PC printer hardware.
· Promptly respond to user requests during normal working hours. Extended hours may be required as needed fcritical systems support.
· Take direction from the Systems Manager to deliver on required responsibilities assignments.
· Provide basic user training support in using common PC software specialized property management software, as needed.
· Provide support fguest-facing technical equipment, telephones, TVs Digital Signage.
· Provide guest support fdevices, troubleshooting of WiFi connection & the Viking Voyager App.
· Serve as the IT Guest liaison, inder to make guests feel comfortable with the Viking IT product
· Keep the Leadership Team informed of any IT issues policies that may affect shipboard operations in their areas of responsibility.
· Participate in “The Daily Reunion” every day to understyour team’s operational needs to ensure consistent adherence to Viking’s STAR Service Standards.
· Ensure that Personal Protective Equipment (PPE) is worn at all times during relevant activities, such as during the loading handling storage of chemicals. Always use correct lifting techniques to prevent injuries.
· Uphold impeccable grooming standards at all times by complying with Viking’s Image Uniform Standards.
· Ensure that company property is appropriately secured protected, especially during rough weather conditions, inder to prevent unnecessary loss damage.
· Demonstrate outstanding flexibility: must be able to work at different times of the day, under pressure reflect a positive can-do attitude the best image of Viking at all times.
· Become knowledgeable about itinerary-related ports of call, shore excursions shipboard activities such as events, entertainment programs.
· Have strong motivation to achieve the company goals objectives (quality financial) fthe IT Department.
· Have full knowledge about safety & security procedures can operate in line with all Public Health, Environmental Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
· Perform a Full Inventory Cycle of the assigned Store, twice a month, before every full loading.
YOUR PROFILE:
· A required minimum of 1 year plus experience working with IT systems with hands on experience dealing with application users, operations systems administration; a degree in Computer Science related formal training in related IT hardware software is required.
· Fluent in English - must be able to address any kind of information in an adequate manner with excellental written English communication skills – the ability to speak an additional language is an advantage.
· Must have experience in operating systems, experience in MXP is preferred; strong administration skills are required must be proficient with PC based databases, spread sheets, word processing systems; flexible, stress resistant, committed team player.
· Guest-focused, service-oriented, positive personality, professional appearance impeccable hygiene standards, with excellent knowledge of all Public Health Policies are required.
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