Weijia Home Appliances cs jobs (salary & requirements)

POSITION SUMMARY：
The Asst. CS Manager serves as the seniposition of department:
1. Develop strong communication links with internal stakeholders to support HoF fprocess / system improvement
2. Lead a team to handle 1 - 2 key accounts, escalation points in the event of problems
3. Extensive communication internally with related departments externally with customers fdemfulfillment, capacity / material supply challenges to ensure maximum customer satisfaction
4. Result-oriented with good data-analysis skills to sanitize customer forecast demand, anticipate risks provide solutions
RESPONSIBILITIES：
1.der Processing in SAP, closely work with PPC forder confirmation, scheduling ensure on time delivery
2. To handle customer enquiries, complaints, coordinate with different depts. to fulfill customer needs
3. To closely monitprepare customer demforecast fluctuation report to HoF
4. To handle excess with customers plant forder planning settlement
5. To lead risk buy discussion negotiation with customer
6. To handle spot buy negotiation with customer
7. To support resolving overdue payments (price related)
8. To steer customer visit attend customer meetings
9. To lead system process improvement plan
POSITION AUTHORITY：
1. 10 years above working experience inder processing customer services finternational company
2. Good communication & presentation skills, fluent in written spoken English Mandarin
3. Ability to work under pressure independently, self-motivated, good mind set, accountable
4. Knowledge / experience in manufacturing operation process
5. Open minded, adapted to changes, good in trouble-shooting
6. Familiar with ECO / E&O / RMA / NPI process
7. SAP (ERP) computer literate, good data analysis skills