上海 pe jobs (salary & requirements)

"关键职责｜ Key Responsibilities
1. 接收客户订单并在O’Neil系统中创建；
workders in the O’Neil system based on customer applications.
2.一般咨询的联络点(通过电话和邮件)，所有的请求都要被记录，处理，并在约定的时间内分配给相关部门进行回应或反馈
point of contact fgeneral enquiries (Call in through email). All requests are to be logged, processed assigned to relevant department fresponse feedback within agreed timelines
3.确保客户订单在规定时间内及时完成
Ensure timely fulfilment ofders from customers within the specified time frame.
4.通过Qualtrics进行客户信息收集登记
Collect register customer information through Qualtrics
5.在Call Center数据库中建立、维护、更新客户详细信息
Establish, maintain, Call Center database
6.审查客户的合同,确认安排非常规需求
Review customers contract, confirm the arrangement fnon-routine requirements
7.配合账单组出具正确账单（修改错误工单）
Work with billing team to correct bills（Correct wrong workders）
8.通过O Neilder处理工单
Processing of workders through O’Neilders
9.将服务请求数据导入数据库
Importing data from service request to database
10.通过电子邮件或电话协助客户询价
Assist client inquiry thru email Phone
11.向现有客户演示O’Neilder的操作流程
Demonstrate to clients the operational processes of O’Neilder
12.对库存报告不一致的情况进行系统记录核对
Conduct system records reconciliation in cases of inventory reports discrepancy
13.根据物品检索与OPS团队协调确保检索物品的准确性
Coordinate with the OPS Team to ensure accuracy of the retrieved items as per Retrieval of Item
14.根据已批准的服务水平协议向客户发送报告(库存报告)
Send reports to clients as per the approved service level agreement (inventory report)
15.制作销毁证明
Preparation of destruction certificate
16.当客户要求定制报表时，通知客户经理
Inform Account Manager, when client requested fCustomized Report


任职要求：
● 良好的电话礼仪｜Good telephone etiquettes
● 解决问题的技巧｜Problem Solving Skills
● 沟通技巧｜Communication Skills
● 熟练使用Word、Power Point、Excel和Email｜ Word, Power Point, Excel & Email proficiency
● 英语良好优先｜ English is desired
● 大专或以上｜college degree above