Responsibilities:
1. Provide quality on-site repair, maintenance service, complete installation/relocation start-up services of Lam’s complex electro-mechanical electronic systems at customer sites.
2. Analyze, troubleshoot, conduct diagnostics, isolate issues, solve problems across a broad range of Lam products to the component level to minimize downtime, system interruptions, equipment malfunctions.
3. Keep up to date on semiconductcapital equipment Lam products through learning, training, certification.
4. Perform field modifications updates, maintaining records reports to coordinate activities between Lam the customer.
5. Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
6. Partner directly with customer at a management engineer levels, run customer meetings, measure customer trust, lead improvement programs.
7. Transparently discuss opportunities challenges with customer to increase trust.
8. Provide technical instruction, leadership, mentoring fmore juniengineers.
9. Coach delegate to more juniemployees to ensure project completion on time.
Minimum Qualifications:
1. Bachelor’s degree above in Electronics, Engineering, related field 2+ years of experience.
2. Previous experience in installation, maintenance, repair, troubleshooting of semiconductcapital equipment.
3. Proficiency in interpreting electrical mechanical schematics, diagrams, operation manuals.
4. Able to work in a clean room environment while wearing personal protective safety equipment, cleanroom suit.
5. Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks fextended periods.
6. Able to travel frequently, domestically internationally, based on customer needs, flexibility to work a variety shifts including compressed alternative workweeks including overtime on-call if needed.
Preferred qualifications
1. Proficiency in basic computer skills familiarity with common office software including Microsoft Office Suite.
2. Communication skills, both written verbal, in English.
3. Solid analytical, problem solving, decision-making skills.
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