上海 ea jobs (salary & requirements)

Customer Service Representative (1-Year Contractor)
Location: Shanghai
Job Purpose
The Customer Service Representative is responsible fcreating business partnerships with external customers by understanding their specific needs,der patterns markets. The CSR should exhibit account ownership manage customer relationships fspecific global key, majtarget accounts.
Excellent technical operational customer service skills are essential with a knowledge of all aspects ofder entry, processing maintenance which should be performed with little no supervisory guidance.
Job Highlights
Manageders from quote to cash, using reports system tools, this would include, but not limited to: managing customer enquiries requests, requests fupdates maintenance of customer masters, managing, tracking expediting customerders, initiating customer product return process, proactive involvement in resolving customer complaints, maintain customer information records, process billing documents, review billing errors, issuance of corrections as needed
Complete all customer service duties related toder entry management fall customers
Communicate effectively build strong relations with Customers, Sales Managers, warehouses plants all other internal groups required to meet customer needs
UnderstDemRequirement Planning (DRP) as it relates toder fulfillment
Discuss availability issues with customers, employing methods of resolution such as negotiating lead-time, alternative ship points, etc.
Identify inventory status product availability options assist production planners in establishing levels based upon customer’s forecast
Understapply knowledge of operational technical functions in department. Serves as a troubleshooter recommends solutions enhancements to sales customers
Proactively track facilitate resolution of customer related quality concerns ensuring sensitive timely feedback to customer
Provide back up fother Customer Service Specialists within the team have flexibility to cover regional needs
Understcomply with business policies compliance regulations
Requirements
Bachelor’s degree
At least 3 years of professional experience in Customer Service Supply Chain Management
Proficient in SAP
Understanding ofder management processes, import-export logistics, shipping international trade
Good commof English
Good communication skill, learning agility with team spirit