Overview
Waters, the worlds leading specialty measurement company that cares about inclusion diversity is seeking fa Field Service Engineer to support the very successful growth of our businesses across (job territory here). Waters deliver benefits through innovation people that enable customer success in the life, materials food sciences. People the Waters difference. By engaging with our talented diverse workforce we continuously evolve, develop enhance our products. We believe in delivering innovative technology system solutions to our valued customers to enable their success. Our talented field sales/service specialist teams have over the years delivered great sustainable business results. With a constant focus on growth by developing new markets we are able to increase the business even within very challenging economic circumstances.
As Field Service Engineer, you are an ambassadof Waters will bring to the market Waters’ products services. The candidate will demonstrates a clear grasp of understanding the customers’ business its growth plans is able to take that knowledge convert that a solution offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/markets.
Responsibilities
● Installation, performance maintenance, troubleshoot support Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
● Establish maintain effective relationships with external internal customers ensuring their success
● Manage customer expectations, by communicating work performed providing follow up plan if needed
● Ensure customer compliance regulations are followed
● Deliver system level training at customer sites
● Manage service inventory according to Waters policies
● Issue field service reports daily to document work performed
● Maintain sound knowledge regarding the technology customers application demands
● Work with Sales team in respect to identifying future business development opportunities needs fservice contract sales
● Ensure that quality system procedures Health & Safety standards are adhered to at all times
Qualifications
Education:
● Bachelors/Masters Degree in Chemistry Biology, engineering other science related field is desired, will also consider applications with equivalent experience, training education
Experience:
● 3 years of experience with installation, performance maintenance, troubleshooting, support and/end user utilization of scientific instrumentation, preference fprevious Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
● Ability to perform effective system level troubleshooting
● Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
Skills:
● Must possess a strong customer focus
● Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
● Personal sense of integrity
● Effective time management skills
● System level approach to problem solving
● Analytical mindset with a strong drive to resolve open issues
● Excellent verbal written communication skills
Travel:
● This is a territory-based position with travelling within your designated territory, occasional travels to other countries factivities such as governance of department, local business support, meetings training.
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