About The Team
We are looking fa Customer Quality Engineer as a new member of our team four Division Chassis Solutions at our location of Jiading, Shanghai.
What you can look forward to as Customer Quality Engineer - Electronics:
● Main Objectives: Customer Quality Engineer is a position in charge of overall customer quality, coordinating customer complain (8D report, PPM, claim cost charge, customer quality system maintenance, RMA track, QSYS system maintenance, lesson learn…), new project PPAP, customer audit findings track, customer satisfaction, change management.
● Quick response good service fcustomer complain by mail, phone, report, do detail analysis fcomplained part, submit analysis report to customer quality system.
● Familiar with customer quality system track complain / PPAP/ quality performance in system.
● Familiar with customer quality system certification request GMW/ SAIC/ SGM BIQS/ Nissan PESES…) lead plant to get the certification.
● Handle customer PPAP audit, follow up audit findings submit to customer. Prepare PPAP documents per customer request submit to customer system. Key customer complains in Qsys system in time per request.
● Keep good communication with customer to meet customer satisfaction.
● Track RMA in time close rate should meet requirement.
Your Profile as Customer Quality Engineer - Electronics:
● Educational: BachelDegree in Electrical/Electronic & Mechanical equivalent years of related experience.
● Experience: Technical degree in Electrical/Electronic & Mechanical higher diploma with more than 5 years customer quality experience. Experience working in industry environment widely involve in quality-related activities such as SPC, PFMEA, 8D, Control Plan, Process Flow, audit. Experience background in Electronic Assembly in an automotive industry is an added advantage.
● Be fluent in both Chinese English.
● Has analytical problem solving, team building, decision made skills (Six Sigma Green Belt equivalent. Knowledge of quality standards such as TS 16949, ISO 9002 QS9000. 6 Sigma experience equivalent preferred.
● Has 3 years more experience with automotive quality-related activities such as Statistical Process Control (SPC), Design of Experiments (DOE) FMEA.
● Good team work as well as self-dependent. Out Spoken personality, good interpersonal team player skills.
Why you should choose ZF in China?
● Individual Growth: At ZF, you accelerate your career by working together across borders cultures. Take advantage of global development opportunities, support a flexible working environment.
● Experience Variety: Join ZF to shape future mobility sustainable systems. Drive smart solutions contribute to safer, cleaner, affordable mobility fall.
● Find Inspiration: Develop yourself in a team-oriented supportive environment at ZF. Take on international challenges, be inspired by your colleagues shape the future with us.
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