DHL Global Forwarding ea jobs (salary & requirements)

Job Description:
- Lead manage a team, providing guidance, support, coaching to team members.
- Ensure the teams daily work activities are executed efficiently, meeting established deadlines quality standards.
- Monittrack team performance, regularly reviewing KPIs taking corrective actions as needed.
- Collaborate with other departments teams to ensure seamless workflows effective communication.
- Identify process improvement opportunities implement strategies to enhance team productivity efficiency.
- Conduct regular team meetings to communicate goals, provide updates, address any challenges concerns.
- Handle escalated customer issues complaints, resolving them effectively ensuring customer satisfaction.
- Collect Identify data trends, patterns to provide data-driven decision support fmanagement.

Key Capabilities / Competencies:
- Excellent communication interpersonal skills, with the ability to effectively lead motivate a team.
- Strong problem-solving decision-making abilities.
- Strongganizational time management skills, with the ability to prioritize tasks meet deadlines.
- Adaptability flexibility to handle changing priorities demands.
- Ability to work collaboratively with cross-functional teams stakeholders.
- Fluent written verbal communication skills in the required language(s) fthe role.
- Proficient in Excel, familiar with pivot tables, formulas, charts, other functionalities.
- Possess OFR operation knowledge.