杭州远洋凯宾斯基酒店 礼宾 jobs (salary & requirements)

Answer guest questions handle guest requests in a polite efficient manner such as giving information, making a reservation fa tour, a restaurant transportation, providing directions, confirming flight, etc.
If needed, refer requests to relevant staff to ensure customer satisfaction.
以礼貌有效的方式回答客人的问题处理客人的需求，如提供信息、旅游预订、餐厅或交通的指引、确认航班信息等。如需要，向有关员工寻求帮助以确保宾客满意。
Keep updated of all information concerning the hotel services, local places of interest, restaurants, transportation, sport facilities, churches, shopping areas all relevant information likely to be of guests’ interest inder to be able to answer guest requests questions.
保持随时更新有关酒店的所有信息，当地景点、餐厅、交通、运动设施、教堂、购物地信息，以及所有客人感兴趣的信息，以便于能够回答客人的需求和问题。
Keep records, deliver distribute all incoming outgoing mails, faxes, messages parcel addressed to current future guests hotel staff according to hotel procedures.
更具酒店程序记录所有给目前在店客人及潜在客人的寄到及寄出的邮件、传真、信息和包裹，包括酒店员工。
Upon requests, store guest luggage the luggage storage room. Handle all luggage with care.
根据要求，在行李房寄存客人行李。小心处理所有的行李。
Sell stamps fpostcards letters.
为明信片和信件出售邮票。
Maintain cleanliness tidiness of desk area replenish counters with brochures, magazines, city maps fguest availability
保持礼宾台区域的干净整洁，补充供客人所需的酒店宣传册、杂志、城市地图。
During Business Center’s closing time, send fax fguests.
在商务中心关闭时间，为客人发送传真。
Any other duties, which may be assigned to them from time to time as directed by their SupervisManager.
任何其他由所属上司或经理随时指派的职责。
Additional responsibilities tasks can be added at any time according to the needs of the business of the hotel.
酒店有权根据经营的需要，随时指派额外的职责和任务。