Global Benefits Management – Client Service Manager
An exciting opportunity to join a new growing team in Asia Pacific, which is located in Australia, Hong Kong, Singapore India
The Global Benefits Management (GBM) team is responsible fsupporting multinational clients in their effective placement of Health Benefits risks across Asia Pacific; this includes being a central point of contact providing strong strategic advice on how they can address specific client market challenges.
As a GBM client service manager you will be part of a team that supports our local, regional, global clients. You will therefore be expected to be able to build strong relationships with the clients, demonstrate effectiveganizational project management skills, supported by an account manager. Given the global nature of our clients, you will also be expected to effectively interact with our global counterparts in other regions.
MMB Multinational prides itself on being thought leaders our team is responsible fsupporting clients on their benefits journey – providing consulting advice on how they can develop their health, risk, wellness initiatives to meet their evolving employee global company needs. Individuals will need to have a keen interest a high level of understanding of the latest health trends have a problem-solving mentality.
As a member of the GBM team you will be part of Global regional innovation projects to identify process improvements, efficiencies, automation of tasks. In collaboration with the Account Managers review the best practices present possible solutions. Collaborate with the team to provide efficiency analysis fexample allocation of projects, partnership with outsourcing parties GBM Pricing mechanism.
Being a global multi-disciplined company, the team the wider MMCganization will provide you with strong career growth opportunities within outside of Asia, supporting your career growth through leveraging developing your skill sets.
So if you are invested in looking to advance your career want to join an energetic team, apply today.
Core activities:
External Client Level:
- Support assist the Regional Consultants Account managers in maintaining a positive client relationship with stable operations delivery. Understcustomer needs requirements support strategies to enable the team to deliver the expected services.
- Contribute towards the content presented at annual strategy planning meetings to discuss regional benefits priorities fthe upcoming year.
- Participate in client meetings contributing by proving information about active renewals, status updates ad-hoc requests.
- Ensure that the process within operations is run effectively efficiently, aligning to client’s expectations.
- Manage customer satisfaction by ensuring customer’s complaints requests are attended within the required TAT SLA
- Design, development maintain client management tools that support effective oversight of the accounts.
- Monitensuring that the services being provided to the client are in line with the centralized guidance in conjunction with general Service Level Agreements.
- Execute clients’ ongoing global benefit strategy, including global benefit financing strategies, through pooling, captives global insurance programs.
- Provide strategic & consulting advice that enables the client to make the right decisions maintain sustainable plans. This includes close review of local renewal documents applying analytic skills to identify key claims drivers supporting regional consistency in design.
Local Level
- Liaison with local brokers in each market to ensure the Rules of the Road are understood followed.
- Ongoing tracking of broker arrangement: Tracking reporting will include details of insured benefits by country, renewal outcomes recent activities, commissions/fees, pooling status, etc.
- An exciting opportunity to join a new growing team in Asia, which is in Shanghai.
Regional/Global Level
- Provision of information to global regional contacts as agreed in the Rules of the Road to facilitate decision making on renewals.
- Liaison with multinational pooling network partners to obtain pooling exhibits as appropriate to ensure understanding execution of the pooling strategy.
- Participation in facilitation of global regional monthly calls to review the status of current renewals ongoing initiatives.
Skills required:
Essential:
- Ability to cultivate client relationship manage challenging client demands.
- Strong project management operational skills – able to prioritize manage multiple projects simultaneously.
- Experience in process building, best practices and/efficiency project.
- Strongal written communication & presentation skills
- Good analytical skills – reading, interpreting communicating data.
- Strong self-starter, fast learner, quality conscious, committed to deadlines.
- Strong attention to detail
- Ability to work within a team environment across borders & manage internal stakeholders.
- Strong teamwork skills combined with the ability to work independently with minimal supervision.
- Proficient with MS Word, PowerPoint, Excel
Preference:
- Relationship management experience in EH&B environment, insurance, outsourcing services
- Experience with global regional benefit management.
- Experience working across multiple countries language skills is a plus, though not a requirement.
- Health Insurance Certificate (HI) is preferred but not mandatory. Successful candidates will need to complete broking license requirements ftheir location of employment.
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