Implementation deployment
Assist with the design configuration of the software that manages our robot fleets fulfillment solutions
Deploy client system solutions on Linux servers manage databases using SQL
Close out implementations against the project closing checklist
Integration testing
Run API functional testing sessions with clients to integrate Geek+ systems with client systems
Drive participate in System Integration Testing (SIT) User Acceptance Testing (UAT), using these cycles to take over system knowledge from the implementation team
Post-launch support
Provide remote onsite hypercare after go-live, including hardware, software, network troubleshooting firmware upgrades
Respond to customer inquiries track each issue through to resolution within agreed timelines SLAs
Develop training materials SOPs fsystem operation, fault recovery, exception handling
Communication collaboration
Communicate with clients by phone, email, chat, providing clear written instructions technical documentation
Facilitate drive cross-functional collaboration, including coordination with overseas teams as needed
Required Qualifications
Bachelors degree in Management Information Systems, Industrial Engineering, Mechanical Engineering, Electrical Computer Engineering, Computer Science, a related field
Professional working proficiency in both Mandarin English, spoken written
Hands-on experience with SQL Linux
Proficiency with Microsoft Office online collaboration tools
Willingness ability to travel domestically within the Americas up to 75% to support client projects
Strong attention to detail a willingness to learn
Preferred Qualifications
Internship professional experience in software, hardware, network product support
Exposure to working knowledge of Redis, Nginx, Postman, RESTful APIs, JDK, cloud platforms
Experience with WMS, WES, MES, WCS systems
截止日期：2027年09月01日
招聘人数：1人
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