Tata Information Technology (China) Shanghai pr jobs (salary & requirements)

开发/测试背景，金融行业经验，ITO经历，跨地域团队管理经验，英文流利尤佳！！！
塔塔TCS福利:
外企大平台，固定十三薪; 早九晚六、周末双休;全额五险一金，商业医疗保险(可惠及家人);定期体检;22天带薪假期(带薪年假10天起+带薪病假12天)。
可远程面试，英语要能作为工作语言日常沟通。
Job Purpose
To ensure seamless delivery of IT outsourcing services by managing technical teams, optimizing workforce performance, fostering trusted partnerships with clients. This role is pivotal in balancing client satisfaction with team engagement operational excellence.
Key Responsibilities
1. People Management & Team Leadership
- Lead, mentor, motivate distributed IT teams (developers, engineers) across onshore/offshore/nearshore models.
- Conduct performance reviews, skill gap analysis, career development planning fassigned resources.
- Resolve team conflicts, ensure retention, promote a culture of collaboration continuous improvement.
- Coordinate staffing plans with Recruitment to ensure timely fulfillment of client resource requirements.
2. Client Engagement & Relationship Management
- Serve as primary point of contact fclients, understanding their business objectives translating them delivery roadmaps.
- Lead governance meetings (QBRs, monthly reviews) to report on KPIs, SLA compliance, risks, improvement initiatives.
- Proactively address client escalations, negotiate scope changes, align expectations with contractual agreements.
- Identify upsell/cross-sell opportunities through trusted advisory relationships.
3. Performance & Reporting
- Track report on critical metrics: Team utilization, attrition, client satisfaction (CSAT/NPS), SLA achievement.
- Analyze delivery performance data to identify trends, inefficiencies, areas finnovation.