Job title: Customer Engineer/Application Engineer
Job summary
This dual customer/product focused position serves as the technical liaison between OEMs represents our customers during new product development programs. Applying Atmus’ products to customer vehicles requires the development of technical specifications, implementing new design configurations, delivering high performance, low-cost equipment system solutions integrated with customers’ products in a variety of applications. Integrating high quality optimized customer solutions requires interaction with sales marketing teams.
Develop manage local new accounts/ new applications, support global accounts with Atmus China product offering.
Key responsibilities
Investigates integration installation problems, understands causal mechanisms, recommends appropriate action, owns problem resolution documents results with guidance from more experienced team members.
Applies supports the improvement of processes such as Installation Quality Assurance, OEM integration product selection tools required to support the processes enable high quality decision making.
Obtains input negotiates with Subject Matter Experts Product Development Teams delivers product data installation requirements to Application Engineers OEMs.
Makes decisions in the areas of product selection, design, integration that impact OEM machine performance, optimization quality.
Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver product technical information, manage product specifications, communicate product change information, conduct installation issue resolutions facilitate customer requests
Applies in-depth product, application market knowledge to support OEM product selection equipment design
Translates customer needs "voice of the customer" functional product requirements
Serves as customer/market advocate inside Atmus during participation in new product development programs, design reviews product change request processes
Ensures products are applied installed correctly to meet customer system requirements environments
Assures installation quality by validating prototype machine performance ensuring installations meet Atmus requirements
Owns problem resolution fmoderately complex components, products, systems, subsystems services with a greater degree of technical complexity ambiguity over the entry level engineer level with greater accountability to the project team.
Provides independent execution of established work processes systems, while still developing technology product knowledge; engages with the improvement of systems processes.
Involves minimal direct management of people, but could involve the coordination direction of work amongst technicians and/temporary student employees.
Contributes effectively toward team goals, exhibits influence within a work group continues to develop proficiency in the competency areas critical to success in the role.
Competencies
Technical Customer Management - Represents Atmus to our customers by being the interface fall technical aspects; provides engineering data, documentation training to customers to support the design integration of equipment; ensures that the customers business is not interrupted by managing Atmus product changes through the use of our change processes regular communications with Product Development the customer.
Product Application Support - Ensures new product information is available by developing managing accurate complete technical content in a timely manner to support our customers the business; provides new options through management of technical systems to support sales to all of our markets; defines installation requirements develops innovative tools with in-depth, cross-system knowledge industry experience fsuccessful design integration.
Machine Integration Optimization - Combines various parts sub-systems a whole to achieve the output most desired by the customer; applies Atmus installation requirements using our standard tools, processes identified best practices to ensure optimization of performance, reliability, cost quality; analyzes technical issues using proven problem-solving troubleshooting techniques frapid resolution.
Product Installation Quality - Identifies applies ways to improve machine integration to minimize rework deliver the best product; applies standard Atmus processes based on the experience knowledge of product installation experts; ensures that products are installed correctly meet requirements through an installation review process.
Product Selection - Guides customers to the best product offerings ftheir markets applications; offers best-fit solutions to customers by optimizing product specifications to make Atmus offerings easy to install new applications; represents features benefits of products in terms that customers understand; ensures Atmus products arent misapplied through using Atmus technical information systems, local application requirements.
Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes recommended actions to prevent problem reoccurrence.
Machine Operation Support - Evaluates the operation of the system by the user through monitoring system performance, addressing system failures performance concerns, reacting to evolving user needs, technology changes; proactively systematically responds to operational issues which contribute significantly to user satisfaction operational cost management.
Customer focus - Building strong customer relationships delivering customer-centric solutions.
Decision quality - Making good timely decisions that keep theganization moving forward.
Drives results - Consistently achieving results, even under tough circumstances.
Collaborates - Building partnerships working collaboratively with others to meet shared objectives.
Communicates effectively - Developing delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Self-development - Actively seeking new ways to grow be challenged using both formal informal development channels.
Education
College, university, equivalent Bachelors degree in Engineering other relevant technical disciplines are required.
Experience
3~5years equivalent work experience in a relevant discipline area is required.
Fluent English communication skills
Location： Wuhan
Travel：up to 25%
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