application support engineer岗位职责

Key Responsibilities:
1. Provide Support to end-users project teams fthe multiple applications used in the company.
2. Analyze troubleshoot system issues in 2nd level depending on project requirements, liaise with network administrators, system analysts, software engineers to assist in resolving problems with software products company software systems.
3. Assist Development Project Teams during Software Development Release Cycle.
4. Coordinate Development of Enhancements, testing requirements definition capturing.
5. Prepare test case scenarios if required ftesting interfaces support tickets.
6. Maintain all Interfaces designed fmultiple platforms collaborate with involved stakeholders.
7. Participate in Interface Releases Testing Campaigns.
8. Collaborate with Different Teams to analyze identify root cause of a problem.
Qualifications:
1. Experience in Database queries (SQL/PL-SQL knowledge is a must).
2. Experience with IT Service Management processes (Incident, Problem, Change, etc.).
3. Ability to translate technical specifications articulate business requirements vice-versa.
4. Ability to document complex technical work-flow processes in plain English
5. Advantage will be experience with SAP, PowerBi, power Automate, Powe Apps

Job Responsibilities
1. Provide 24-hour response to operational failures of the banks core banking system, covering business anomalies in application systems (e.g., deposit, loan, report, document systems) infrastructure anomalies (e.g., cloud services, databases, networks);
2. Conduct real-time monitoring of system issues respond promptly; escalate issues to the subsequent handling process in a timely manner, assist in extracting logs data required fissue analysis;
3. Upon receiving the banks MA support request, initiate the response process within 15 minutes, quickly complete preliminary localization through troubleshooting of abnormal phenomena, log analysis, data verification;
4. Cooperate efficiently with the bank to resolve Serv1 Serv2-level system issues;
5. Prepare detailed incident reports, accurately communicate the results of root cause analysis to the bank support teams;
6.ganize the MA processes of the core system, iteratively the MA support manual, ensure the implementation of standardized MA practices.
Job Requirements
1. A bachelors degree above, majoring in computer science, software engineering, related fields.
2. Have in-depth familiarity with the application architecture of the banks core systems, master relevant knowledge of cloud environment operation maintenance, possess professional knowledge of IT Service Management (ITSM) best practices.
3. Have excellent written verbal communication skills, be able to convey complex information clearly concisely. Thai English communication skills are required (candidates who can speak Chinese will be given priority).
4. Recognize accept the 24-hour, 7-day shift system, be able to adapt to night shifts holiday duty (each shift includes 30-minute shift-handover time).
5. Have strong coordinationganizational abilities, be able to manage multiple tasks efficiently prioritize them clearly.
6. Be familiar with the Spring Boot framework have Java coding development capabilities.
7. Be familiar with the access operations of mainstream databases (MySQL, PostgreSQL), have the ability to optimize SQL, tune performance, optimize batch tasks.
8. Be proficient in mainstream development tools such as Eclipse IntelliJ IDEA, be skilled in using version management tools such as Git SVN, log management analysis tools such as Kibana.
9. Be able to work stably in Thailfa long time, have good self-learning ability, be able to quickly adapt to business technological updates.

需要onsite天津
岗位职责：
1.负责交易系统等前端应用软件的日常运维及故障处理
2.监控系统运行状态，确保系统可用性
3.优化现有运维流程，缩短故障响应时间
4.解决用户工单
任职要求：
1.计算机相关专业本科以上学历，2-4年应用运维经验
2.熟悉SQL 语句
3.熟悉前端系统的运维特点
4.具备良好的沟通能力
5. 英语流利