餐饮部秘书岗位职责

岗位职责：
1. 协助餐饮总监处理文书工作及交办的各项任务；
2. 根据餐饮总监的安排，打印餐饮部所属部门业务性文件，发送营业性文件；
3. 做好会议的安排，定场地，人员，做好会议记录，分发文件；
4. 打印更新每月的预定本；
5. 美团系统维护，菜品更新工作；
6. 每周菜品销量按档口统计数据；
7. 每日营业报表统计，每月营业分析；
8. 接听订餐电话，接待订餐客人，积极推销餐饮的设施，菜品，并做好订餐记录；
9. 根据客人的要求进行排菜，提供活动平面图，菜单，酒水单及活动的费用预算；
10. 打印制作宴会的菜单及宾客席位卡；
11. 根据客人对既定预定内容提出的变动意见，结合酒店的相应规定，更改宴会通知单并通知有关部门；
12. 每日店内及网络收集宾客意见，并在每日营业报表店内体现；
13. 每日厨房食物安全监督检查工作，台账的收集；
14. 收集客史，消费资料和宴会活动资料并整理存档。
任职要求
1. 具备一定的服务行业工作经验者优先。
2. 良好的沟通能力和服务意识，能够与顾客建立积极互动，解决顾客需求。
3. 具备团队合作精神，能够在快节奏的工作环境中保持高效工作状态。

岗位职责1.负责餐饮部办公室之文件，信函之打印、收发及传送。2.分类整理及保管餐饮部之各种档案，并确保其完整。3.负责餐饮部各种会议之纪录及打印。4.负责整理本部内分部门上呈之文件供给部门主管审阅。5.处理收发到传真与发送。6.接收来电/访、登记留言及时通知有关人员、在必要时按留言内容进行处理。7.在各种定期会议前，为部门主管作有关之准备。8.整理每月或每年之有关数据上呈部门主管及作有关计划及报告之编写准备。9.按餐饮部日常工作及时提醒各有关人员，跟催有关工作及报告。岗位要求1.大专以上文化程度或具备文秘方面的专业知识。2.懂得电脑操作，能较熟练地进行中英文打字。3.有一定的写作能力和应变处理问题的能力。4.身体健康、精力充沛、五官端正。

1.
To maintain a high customer service focus by
approaching your job with the customers always in mind.
在整个工作过程中，始终保持高度的客户服务意识。
2.
To have a positive impact, taking personal
responsibility initiative to resolve issues, always clearly communicating
with both customers colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
3.
To be motivated committed, approaching all
tasks with enthusiasm seizing opportunities to learn new stills
knowledge inder to improve your personal performance.
具有积极合作的精神，以极其热心的态度对待所有的工作，并且乐于借助一切机会学习新技能以便于改进自己的工作表现。
4.
To be flexible, responding quickly positively
to changing requirements including the performance.
具有极强的应变能力, 反映迅速并以积极的态度面对要求的改变，包括任何工作要求的改变。
5.
To maintain high team focus by showing co-operation
support to colleagues in the pursuit of team goals.
具有极强的团队精神，通过合作及对同事工作的支持达到团队的目标。
6.
To contribute ideas suggestions to enhance
operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
7.
To actively promote the service facilities of
the Hilton Hotels to guests suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
8.
To perform all duties responsibilities in a
manner that ensures your safety that of others in your workplace.
在工作过程中能够做好本职工作，保证自己及其他人的安全。
9.
Preparing the
Dir of B&F file with daily function sheets other food and
beverage activities held in the hotel fthe briefing.
协助餐饮总监做日常功能表和酒店餐饮部门例会内容的存档。
10.
Handle
team member particulars such as inquiries of public holidays, vacation days due
to team member recording of medical records.
根据员工需要和医检结果处理员工公休和节假日的请求。
11.
Arranges
team member uniform request accident reports.
建立员工制服请购和损坏的报告。
12.
Types
monthly team member attendance list mark their attendance, split shift and
transport allowance. After completion with manager’s signature to pass to
Accounts office fprocessing.
负责员工的考勤并记录他们的出勤情况，完成后由经理签字送到财务部。
13.
New
team member - to introduce to manager concerned.
Arrange theirientation meeting the
fire training session.
Keep personnel
record of all team member, personnel record compose of address, salary, status,
birthdays identity card number plus date of commencement.
负责向经理介绍新员工。安排入职培训和防火培训课程。记录所有员工的个人信息：地址、薪金、级别、生日、身份证号码以及入店日期。
14.
Typing
of productivity form, pertaining to the number of team member strength in
respective section, overtime numbers of extra labours involved.
建立人员编制表，其内容包括各部门人员的数量以及超出编制人员的数量。
15.
Checking
if weekly duty roster, keeping track of any changes involved with regard to
change of shift personnel on emergency leave such as medical leave
compassionate leave.
After this marking
the attendance report, total of split shift transportation claims.
检查每周的排班表并记录员工班次变化和请假（如病假和丧假）并对其进行汇总。
16.
Writes
workders fall sections of the Food & Beverage Department as well as
Kitchen Department, delivers to Engineering department stamps time) follow
up with the completion of workders.
负责书写餐饮部各部门的维修单并将其送至工程部，跟进维修工作的完成。
17.
Arranges
Food & Beverage Department Kitchen office requisitions such as office
materials, food requests, market lists, beverage requests, as also on general
Storeroom request such as doily papers, silver foils, Deli Shop cake boxes etc.
to ensure a sufficient stock.
负责办公室的请购比如办公用品、食品请购、饮料请购、一般库存请购包括餐巾纸、银箔和蛋糕盒等方面的用品以确保有充足的库存。
18.
Writes
letters memorandums, follow up on memos.
通过写备忘录跟进留言，将*新的食品分发到相关部门。
19.
Attends
F&B Kitchen Meeting, keep attendance write minutes distribution
of minutes to all concerned.
参加主管会记录主管出勤并作会议摘要并将其发放到相关部门。
20.
Handles
requests brought up by other department concerning Food & Beverage
Department, handling of cakeders.
处理餐饮部各部门的请购需要。
21.
Type
follow up on six months objectives.
Arrange fteam member manager discussion on the Employee’s
Progress Report.
Also does translation
to team member.
建立并根据近6个月的目标。安排员工和经理进行员工进步报告的讨论并进行翻译。
22.
Check
time cards - listing the number of days, lateness, absence without permission,
medical leave reports etc.
检查出勤卡－列出出勤天数、迟到、未经允许缺勤和病假报告等。
23.
Collection
of mails.
收集邮件。
24.
Takes
charge of the filing system at the F&B office keeps all the files in a
good system.
负责餐饮部的文档管理并保持文档的条理性。
25.
To
assist F&B Directin scheduling meetings with clients.
协助餐饮部总监安排客户的会见。
26.
The
management reserves the right to change / extend this job description if
necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
27.
Carries
out any other reasonable duties responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。