customer quality engineer岗位职责

Job Description：
Process owner fcustomer quality resolution process, from customer complaint to satisfactory completion of issue resolution, including the achievement of continuous improvement goals (i.e. customer loyalty, defect reduction (satisfy target market), NPI (New Product) supporting, cycle time improvement, actions fan out, lessons learned, etc.)
Responsibilities Include:
Manage customer return process including problem solving process.
Provide follow-up on all customer failure analyses, communication issue resolution at all levels.
Act as customer advocate fproduct quality. This includes customer internal management communications presentations, fcustomer internal quality reviews.
Customer interaction negotiation on quality cases solving.
Customer loyalty development.
Product Support
Interface with internal external factories on reliability quality issues.
Support continuous improvement, defect reduction activities, cost reduction activities.
Lead product teams, factories, associated support through quality issue resolution process.
Support customers with technical reliability quality consult.
Work with customers to address product reliability quality issues.
Coordinate and/Participate in the Change Action Board (CAB).
Participate in Material Review Boards (MRB).
Job Qualification:
Application Engineering Design Experience on microprocessor
Demonstrated data analysis problem-solving skills.
Ability to resolve complex customer issues lead cross-functional teams.
Strong written verbal communication presentation skills ability to influence others.
Process control other six sigma tools knowledge.
Flexibility to adjust to change multiple ongoing issues in a fast-paced, customer-focused environment.
Ability to work independent of management with leadership skills.
Application Engineering experience would be an advantage.
截止日期：2026年09月24日
招聘人数：1人

JD:
This position is responsible fSHW customer complaint;
1.Responsible fthe response resolution of customer complaints complaint quality problems, the preparation submission of relevant 8D reports.
2. Regular sharing management of customer bad information, responsible fthe communication of deviation information approval with HQ.
3. Collect analyze customer quality feedback information, feedback internal quality, production site suppliers fimprovement.
4. Collected counted the number of customer complaints, PPM other KPI indicators, prepared submitted monthly customer quality reports.
5. Established customer communication list, customer complaint list quality feedback list, led the team to make improvement according to the list to ensure that repeated problems would not occur.
6. Find the deviation anomaly of process quality, notify the QE production department to prevent correct it in advance.
7. Manage customer-related change processing tracking to ensure that there are no change-related customer complaints
8.Support with customers APQP process.
9. Follow SHWS procedure;
10. Other cases are assigned by leader;
Qualification:
1. Bacheldegree in mechanical engineering related.
2. At least 3 years customer quality engineer working experience in automotive industry.
3. English is a must, good spoken written in English .
4. Good knowledge of IATF16949, 8D, problem solving, quality tools. etc.
5. Good knowledge of customer’s requirement.
6. Goodganization, communication coordination skills.

Your Tasks:
1.Quality planning making control plans during APQP process, new project PPAP follow up; APQP
过程中负责质量策划和控制计划的开发, 新项目PPAP跟进；
2. Production process quality issues follow-up, pursue the effectiveness of all corrective
preventive actions
负责生产过程质量问题的跟踪和所有纠正预防措施有效性的验证；
3. Customer complaints follow-up including root cause analysis, monitoring on corrective action
implementation effectiveness verification
负责客户投诉，包括根本原因分析，监督纠正措施的实施和有效性的验证；
4. Support on quality tools quality awareness training
支持对质量工具和质量意识的培训工作
5. All other duties as assigned by quality supervis
主管安排的其他工作

Your Profile:
至少 1 年汽车产品客户投诉经验和至少有3年制造企业质量工程师工作经验，有
汽车、电子、金属冲压、塑料行业经验者优先。
Good experiences with APQP、PPAP、MSA、SPC、FMEA、5Why、8D、fish bone
熟悉APQP、PPAP、MSA、SPC、FMEA、5Why、8D、鱼骨图
Good knowledge of QMS ISO9001 & IATF16949
熟悉 QMS ISO 9001 和 IATF 16949
Knowledge of VDA6.3 internal process audit
了解VDA6.3内部过程审核以