客服订单专员岗位职责

职责描述：
一、系统操作
1、客户各类需求订单的分类，包括询报价订单、购买订单，定制化订单，异常订单等
2.、完成每日订单，包括正确的ERP系统输入，信息审核，价格确认，型号核对等。
3、处理客户购买订单，跟踪订单的处理和执行，对客户的要求提供快速的响应，并更新系统各类数据参数。

二、客户沟通
1、直接和快速地处理客户关于发货/产品/样品/物流等方面的要求,与各部门协调，以确保订单按时、高效地交付
2、当订单发生异常时，妥善处理客户投诉

三、其他
1.、上司交代的其他业务工作

Job description 工作内容:
- To work closely with sales customers to have salesders processed timely correctly.
与客户和销售积极配合以及时正确地处理客户定单。
- To fulfil customerders requirements, work with plant logistics to have timely producing delivery.处理和完成客户订单与需求，协助工厂和物流部门以保证生产及运输的及时安排。
- To execute customer service standards,der processing procedure, support the implementation of SAP. 执行客户服务标准和客户订单处理流程，支持SAP实施。
- Communicate well with sales team, plant, logistics finance team, work closely with them to solve disputes if necessary.与销售/工厂/物流/仓库保持良好的沟通, 如有需要, 协助他们一起解决其间争议。
- Communicate well with customers; manage well customers requirements needs, provide timely efficient feedback to customers.与客户保持良好沟通, 合理管理客户需求,并及时回复客户咨询。
-To evaluate improve customer service performance 评估和提高客户服务绩效.
Job requirement职位要求：
- diploma with related major大学专科或以上学历。
- Relevant working experience is preferred, majin international trade business management university graduates with excellent performance can also be considered. 有相关工作经验者优先，有优秀表现的国际贸易或商务管理专业的应届毕业生亦可。
- Highly motivated, able to take the initiative, capable of working independently
高度自我激励, 能够采取主动, 独立工作。
- With a pleasant personality, good interpersonal communication skills able to work as part of a team个性开朗，良好的沟通技巧，团队合作能力强。
- Able to work under pressure to deliver tasks on time 能承受工作压力按时完成任务。
- A capable user of PC office applications. Knowledge of SAP will be as advantage.良好的计算机操作能力, 熟悉SAP系统者优先。

Responsibilities：
● Handle the completeder-processing.
● Coordinateder pricing issue with customer& Finance team
● Coordinate with plant planner to ensure that the delivery date meets promise & request.
● Prepare DN(Delivery Notes) in system.
● Coordinate shipment with warehouse & Export department.
● Coordinate customer complaints with relevant departments.
● Quick response to oversea customers by email phone call.
● Keep good relationship with customers improve customer satisfaction.
● Prepare reports (eg. turnover report, incomingder report, backlogder report.etc.)
● Other duties assigned as required
Qualifications：
● College Bacheldegree
● 3+ years customer service experience
● Be good at SAP, Excel ,Outlook ,Powerpoint ,al English
● Good communication skills, team work