前厅部实习生岗位职责

前台实习生、行政酒廊实习生、快捷服务中心实习生、健身中心实习生

实习岗位：
前厅部实习生等；
实习对象：
1、应届毕业生或需自主实习的同学；
备注：实习时间要求6个月以上，提供实习鉴定。
福利待遇：
※ 月休8天，享有法定节假日
※ 健康美味的免费工作餐
※ 宽敞舒适、设备齐全的员工宿舍，宿舍交通便利，步行1分钟直达
※ 夜班津贴、两头班津贴
※ 每月生日福利、优秀实习生奖励
※ 各类丰富多彩的在职培训及员工活动
※ 集团晋升、调任机会/良好的职业发展规划及平台

【招聘岗位】：行政酒廊实习生
负责所有与前厅相关的活动，如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等
Responsible fall activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange assisting them with inquiries
随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字
Greets all guests at all times in a friendly helpful manner attempts to learn use guest’s name at every opportunity
按照既定工作程序为所有来客登记并安排房间
Registers rooms all arrivals according to established procedures
熟知部门标准工作程序
Maintains intimate knowledge of departmental standards procedures
履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统
Performs check in, check out room change procedures ensures all data are entered completely the hotel systems in accordance with reservation
保持库存现金限额并保证每日对所收现金进行准确报告
Maintains cashier float ensures accurate daily report of all money received
为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换
Cashes hotel guest’s personal travelers checks assists with currency exchange
随时留意会计政策和工作程序的变化
Keeps abreast of all modifications to accounting policies procedures
随时负责回应客人关于使用保险箱服务的要求
Responsible attends to guest’s request of using the service of safety box at all times
熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案
Knowledgeable of all special promotion procedures, fprograms such as; Seasonal Packages, Frequent Flyers Programs, also Intercontinental Hotels Group Loyalty programs
处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理
Attends to guest’s complaints, inquiries requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订
Is familiar with other Intercontinental Hotels Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
尽一切努力确保客人在离店时会对酒店的服务有很好的印象
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
执行审计结余，并为审计工作进行各项有序的准备
Performs the audit balances prepares all works faudit in anderly fashion
在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格
When on night shift, checks night report, prepare the morning report prepare all necessary forms fthe guest arrival
全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, how to interpret availability sources within the reservation systems
按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准
Maintains exemplary deportment standards of behaviappearance attitude as expected in a IHG Brand
随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲
Takes personal interest pride to ensure that the front desk work area is kept clean in anderly state al all times
力争保持酒店的高标准，特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题
Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member other VIP’s with reference to hotel to be a health safety hazard