technical account manager岗位职责

岗位职责：
标准化运维

• 通过风险治理、产品变更升级、故障应急等来维护客户云平台的稳定性

• 通过不断的资源与性能优化，帮助客户持续提升用云效率

• 以用户视角推动云产品运维能力可支持性持续提升，降低云平台运维难度

标准化交付（混合云）

• 负责项目集成方案制定与标准化交付实施，识别和屏蔽实施前技术风险

• 负责制定云计算、大数据、AI等产品的可交付性标准、数据中心体系的质量建设与标准输出，持续提升产品的可服务性和质量，负责建立知识库、交付工具、交付流程优化及方法论；

• 建设和培养生态可交付能力，帮助客户实现*终业务价值

标准化迁云

帮助客户业务迁移上云、用好数，为客户提供应用/大数据架构设计、数据库国产化，应用/大数据性能调优，数据治理以及数据中台建设等技术服务，提供云上产品在行业应用的*佳实践和解决方案。

技术支持

• 作为主要联系人，解决客户在使用阿里云服务过程中遇到的技术问题，通过风险治理、产品变更升级、故障应急等来维护客户云平台的稳定性

• 向客户提供*佳实践、指导和培训，帮助他们充分利用阿里云的功能和服务

• 向客户提供全方位的云技术支持、成本优化、成熟评估与咨询、合规与安全加固等服务，以提升客户的云上业务效率和可靠性

技术咨询和规划

作为技术专家，理解客户的IT战略和方向，结合云产品为客户提供深入的技术咨询、架构建议、产品选型等服务相关解决方案，成为客户数字化转型的长期伙伴

云上优化

• 通过对业务需求的深入理解，搭建和优化系统架构、建设业务容灾能力、设计和实施监控系统，引导日常容灾演练，以提高云上业务的稳定性和可靠性，保证高并发下的系统性能和响应速度

• 实现智能监控和预警，提升客户的业务效率和用户体验，并优化基础架构和应用程序

客情建设和商机拓展

识别客户关键决策人，用客户的语言展开对话，获取客户信任，挖掘产品和技术需求，形成有效商机并进行履约


任职要求：

• 5年以上大型互联网应用或集团型企业应用的解决方案、架构设计、服务端开发、交付、运维相关经验

• 具备技术背景、有基于云产品的大规模应用开发或运维经验

• 具备运维管理能力，能够对客户的系统进行全面管理和优化，确保云平台的稳定性与高效性

• 能够协调内外部干系人，独立完成简单客户项目管理或内部复杂项目管理，满足服务交付SLA，客户或业务方满意度高

• 准确识别和分类客户及关键干系人，针对不同的客户群体建立不同的应对措施

• 营造沟通氛围，把握沟通要点，有效倾听，清晰表达

• 良好的服务意识，能够对客户问题一根到底，切实帮助客户解决难题，并能保证客户满意度

• 对于特定领域，能够在有准备的情况下与客户高层沟通

• 具备系统性和全面性的解决方案设计和架构能力，能在复杂的技术环境下为客户提供可靠的解决方案

• 具备将复杂技术问题进行分解，形成综合技术判断和解决思路的能力

• 能独立完成一套基本的系统架构设计，仅涉及单个技术产品

• 掌握常见业务场景下的实践案例，能基于客户业务场景定制高可用优化、云上护航、容量规划、架构优化、容灾建设、成本评估及优化等优化方案，针对性识别客户风险，并有效落地方案

• 具备云原生、大数据、数据库、网络、中间件等领域中的一项或多项技术理解和应用经验。

• 掌握所支持业务线主要产品的底层架构

• 掌握所支持业务线的专业技术能力

• 掌握跨产品的系统架构，能基于此做方案设计或问题排查

• 对客户业务阶段和痛点有洞见，在交付与售后服务过程中识别客户需求，并紧密跟踪和推进与客户中高层的关键对话，形成商机

• 洞察、理解客户商机和需求，整合阿里云现有产品和服务方案，提供有竞争力的解决方案，促进客户复购或扩展合作范围。

Job summary:
Ningxia Western Cloud Data Technology Co., Ltd is a newly formed independent company that aims to be a nationwide leader in providing public cloud services to China based multi-national companies with customers in China. Headquartered in Zhongwei of Ningxia, it is a fully licensed certified IDC ISP provider. Through its strategic cooperation with AWS, Ningxia Western Cloud Data Technology Co., Ltd will be the operatof AWS Cloud services in the Ningxia Region. Ningxia Western Cloud Data Technology Co., Ltd is a strong contributto the comprehensive upgrade of technology infrastructure, development of talent expansion of the cloud ecosystem of Ningxia province is investing heavily to develop its capabilities in Ningxia beyond.
As an increasing number of large enterprises move their critical systems to the cloud, we are in need of high-powered technical leaders to help our largest customers navigate the operational challenges of cloud computing. You will work one-on-one with our top-tier customers, supporting the software development lifecycle fcloud services, operations management of active services, business relationships with NWCD.
In this role, you will have the opportunity to help shape execute a strategy to build mindshare broad use of Amazon Web Services withinganizations ranging from new start-ups to large enterprise customers. You must possess customer-facing skills that enable you to drive discussions with senipersonnel regarding incidents, trade-offs, best practices, risk management. You should also have a demonstrated ability to think strategically about business, product, technical challenges as you help our customers take advantage of the efficiencies, cost savings quick innovation available only in the cloud.
As a Technical Account Manager, you will be the primary operational point of contact fone more customers, helping to plan, review, oversee ongoing operations of business critical applications. You will leverage your broad experience, troubleshooting application, network, database, architectural challenges using the suite of internal tools as well as your existing knowledge toolkits. You will work across customerganizations to ensure customers’ applications are well designed scale to the needs of the world’s largest events. In this role, you will also act as the voice of the customer within NWCD to escalate problems to drive prioritization of business needs four customers.
Job responsibilities in details:
• Champion advocate fEnterprise customers within NWCD (be their voice)
• Solve technical issues work directly with NWCD engineers to ensure that customer issues are resolved as expediently as possible
• Participate in deep architectural discussions to ensure solutions are designed fsuccessful deployment in the cloud
• Help Enterprise customers define IT business processes that work well with cloud deployments
• Engage with DirectC-Level executives to translate business needs technical operational plans
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Analyze present operational reviews to customer leadership
Job primary requirements:
• Excellent Mandarin English speaking skills
• 7+ years design/implementation/operations/consulting experience with distributed applications
• Experience managing large scale environments including escalations, incident, problem, service availability
• Demonstrated ability to adapt to new technologies learn quickly
• Customer-facing experience as a technical lead
• Exceptional customer focus bias faction
• Candidates must have excellental written communication skills
• High level of comfort communicating effectively across internal externalganizations
• Presentation skills; high degree of comfort with both large small audiences
• Bachelor’s degree equivalent work experience required; Computer Science Math background highly desired; working knowledge of software development practices technologies highly desired
• Travel to client locations as needed (including Taiwan, China other regions)
Broad experience across several of the following areas:
• Linux system administration troubleshooting (Windows experience is a plus.)
• Network protocols troubleshooting (Layer 4 – Layer 7 knowledge is a must)
• Operations Management
• Internet technologies including HTTP, SMTP, DNS, TLS/SSL, SSH, VPN etc.
• Serviceiented Architecture
• Databases administration, troubleshooting performance tuning (relational non-relational)
• Software design, development deployment
• Internet Content distribution network.
• Scripting / Automation
• IT Security
Job preferred requirements:
• 10+ years IT/Technical Industry experience
• Experience working directly with Enterprise customers
• Technical Program Management experience
• Ability to manage multiple tasks projects in a fast-moving environment
• Strong written communication skills; this role will require the creation of content such as whitepapers other written deliverables
• Coding experience knowledge of development methodologies in the internet industry.
• Developing administration experience on Big Data/Hadoop
• Large scale highly distributed environments

Coding experience/ background is highly preferred.
Walmart Connect is dedicated to driving measurable outcomes f
our suppliers, sellers, merchants, stores, GMs, bradvertisers,
agencies. Our full funnel ad solutions leverage Walmart’s in-store online
data, extensive reach, to provide measurable results four clientele.
With a range of flexible pricing buying models, including self-service;
these solutions help businesses build brawareness, engage with Walmart
consumers, convert Walmart consumers to shoppers.  
Walmart Connect is seeking a Technical Account Manager focusing on enabling
marketing partners to build solutions that allow the creation, management,
optimization of advertising campaigns. We are seeking a candidate who will
contribute to managing partner agencies who are integrating with our API. This
role involves partner technical support, advertiser help, project
management. We are looking fdemonstrated performance in a constantly
changing, ambiguous environment.
Responsibilities
• Develop an in-depth understanding of Walmart’s product technology
underlying architectures by troubleshooting, reproducing, determining the root
cause fcustomer reported issues
• Coordinate with engineering product to resolve API integration problems
• Work with clients to gather product feedback.
• Document partner feedback the potential business impact to fuel internal
roadmap considerations
• Consult partners advertisers on Walmart API offering
Minimum Qualifications
• 3+ years experience within a technical program/account management support
role
• Basic understanding of Advertising eCommerce space
• Understanding of what an API is why a business builds to an API
• Experience with triaging troubleshooting technical products/platforms
fbusiness technical customers with a client service mindset
• Experience interfacing communicating with both business technical
stakeholders
• Fluent written spoken English
Additional Preferred Qualifications
• Experience with RESTful web services
• Start-up environment technical management experience a big plus
• Experience with Jira, Salesforce (sales, service, knowledge base
communities)
Walmart doesn’t charge any recruitment similar fee in the recruitment
process including but not limited to interview, offering onboarding.