资深海运客服岗位职责

岗位职责：
1. 日常维护海外代理关系，及时回复代理的邮件与业务询价；
2. 服务过程中能够主动积极与代理保持良好的沟通，准确了解代理的价格需求和服务要求，并据此提升代理货量；
3. 跟进货物的进程，遇到特殊事件主动反馈、积极应对、有效解决；

任职要求：
1. 大专以上学历，英语听、说、读、写流利；
2. 熟悉货运代理业务、操作流程以及国际海空运相关专业知识；
3. 具备服务意识和团队精神，善于沟通，有独立思考及处理实务的能力；
4. 对货代行业有热情，积极乐观，能够正确面对工作中的压力；
5. 2年以上货代行业工作经验优先考虑。


岗位提升及发展：
职位前景：
一年的机遇——SeniPIC
三年的机遇——海外发展部主管
五年的机遇——航线经理

注：本人需在上海。

1. 与内部其他部门及外部的代理沟通、协作，完成订舱，拖车，报关，收款，放货等相关事宜
2. 向客户收集资料，配合单证中心完成和处理进出口海运单证文件；
3. 解决货物发运过程中遇到的各种问题。
4. 负责与国外客户沟通,，协调出货事宜。

1 To take all incoming calls from customers, facilitate, coordinate give direct responses as required.
2 Check communicate with overseas how to handle the shipment as per SOP.
3 Track shipment
4 Check Navigatsystem to ensure that all the mandatory milestones are updated within the set timeframe
5 monitensure Navigatsystem in OFS is timely completed entered by OP
6 Respond to ad-hoc rate requests to overseas
7 Take customers feedbacks/ complaints, documenting the same in the record escalating to the CS Manager fadvice resolution
8 Maintain issue logs faccounts handled ensuring all issues are attended responded to timely with proper documented evidence
9 Attend relevant customer meetings as required of the business, with the presence of the CS Manager, Sales Account Managers
10 Provide feedbacks intelligence with relevance to the accounts handled, with customer retention in mind.
11 Follow CAT ,manage the allocation with ocean carriers.
12 Other duties as assigned

任职资格：

1. 3年以上货代经验,外企优先
2. 英文流利
3. 抗压性高，客户服务意识强，协作能力优秀
4. 有工作自主性，学习能力强

-College level above
-Mandarin English language proficiency
-Good interpersonal skills, able to communicate well with both internal external parties

Job Scope:
1.Ensure customers’ needs requirements are met at all times (with proper filing).
2.Ensure proper filing updates of customers’ bio-data.
3.Ensure smooth coordination internally within sections of customer service department (ie,, Doc Booking).
Required Competency:
1. Bacheldegree equivalent level, in shipping/transportation/marketing majis preferred.
2. Good English communication skills with both fluent in written.
3. Good knowledge of Office Software, skillful in Excel power point.
4. Minimum 3 years’ experience in shipping field..
5. Good interpersonal communication skill.
6. Strong good team work spirit.
7. Outstanding can work under pressure.