Jindao Tiancheng

Introduction to Jindao
1 Overview of Jindao
Founded in 2003, Jindao focuses on providing professional IT services to enterprise clients.
Through practices in providing IT outsourcing services to multinational enterprise clients, Jindao has accumulated rich experience in IT operations and management, continuously improving service methods and processes based on ITIL. Today, it has established an IT service management system based on ITIL standards, and has developed various automated and visualized service management tools. The combination of ITIL concepts and strong technical service capabilities has elevated Jindao's service level to a new height.
Jindao's headquarters is located in Beijing, with branch offices in Shanghai, Shenzhen, Dalian, and Hangzhou, and has a professional IT engineer team of nearly a thousand people, covering services in numerous cities across the country.
Jindao's IT service desk, with quality control and efficiency improvement as core tasks, can provide customers with 7×24-hour, multilingual, visualized operations and management services with a capacity of hundreds of seats, covering desktop, mobile terminals, servers, networks, applications, and other IT environments.
Jindao is continuously advancing, practicing the concept of "Seeking Excellence" through actions, providing customers with high-quality IT outsourcing services at competitive prices, and seeking long-term partnerships with customers.
2 Jindao's Path to Intelligence
Jindao has always valued the role of technology in services. With the rise of AI technology, Jindao keenly realized that AI will play a crucial role in the traditional IT service field.
Since 2014, Jindao has established a new technology team focusing on AI, exploring the use of AI technology to solve common problems in IT services. By 2018, Jindao's AI-centered intelligent products have been deployed among customers in multiple industries, bringing new experiences to these enterprises' IT operations.
Jindao's intelligent product team has also begun to take shape, forming the overall architecture of R&D-engineering-marketing-operations. Jindao actively introduces external resources, carrying out "industry-academia-research" cooperation, and possesses strong technical reserves in fields such as natural language understanding, neural networks, and deep learning.

Jindao Intelligent Product Department Structure
Facing a broad market, Jindao made a major strategic decision. Since 2016, Jindao has taken AI as the strategic direction for enterprise product development, committed to providing innovative IT services centered on AI, greatly improving IT availability at lower costs, and creating value for enterprise business experts.
3 Jindao Qualifications
Jindao's technical support team has multi-faceted professional technical capabilities, able to provide customers with various professional technical support.
Enterprise Professional Qualifications
 IT Service Management Certification: ISO20000, issued in August 2018 by Huaxia Certification Center Co., Ltd.
 Information Security Certification: ISO27001, issued in August 2018 by Huaxia Certification Center Co., Ltd.
 High-tech Enterprise Certification, jointly certified in September 2018 by Beijing Municipal Science and Technology Commission, Beijing Municipal Finance Bureau, and Beijing Municipal Tax Service of the State Taxation Administration.
Employee Professional Qualifications
 Network and Systems: CCNA, CCNP, CCIE, H3C, CNA, CNE, SCNA, SCSA, CPI
 Server Hardware: IBM E-series Server, P-series AIX system
 Microsoft Products: MCSE, MCDBA
 Development and Database Applications: OCP, SCJP, SCJD, ACCP
 Management Systems: ServiceNow, Remedy, LanDesk, FrontRange
 IT Service Management: ITIL Foundation, PMP

4 Operations and Maintenance Team Scale
Implementation and Management Personnel
 Jindao has a total of 19 project management managers (Amoeba leaders)
 Multiple managers hold ITIL certification and PMP certification
 Average project management experience exceeds 45 months
 Multiple managers have received training from the "Boss School"
 All project management personnel undergo annual level assessments
(Data as of December 2018)
　
Technical Service Personnel
 Jindao has more than 900 technical service personnel nationwide
 More than 1/3 of technical personnel have over 24 months of relevant work experience
 All technical service personnel are required to receive service awareness and technical training
(Data as of December 2018)
5 Jindao Milestones
2003 Established IT management service system incorporating ITIL methodology
2004 Became domestic service partner of a German multinational IT service enterprise
2005 Became outsourcing service partner of a Japanese multinational IT service enterprise
2006 Served more than 50 multinational enterprise offices in China
2009 Service desks in Beijing and Shanghai were officially launched, achieving intercity collaboration
2011 Passed "ISO 27001 Information Security Certification" and "ISO 20000 IT Service Management Certification"
2013 Jindao adopted the "Amoeba management" business model
2014 Jindao mobile work order management platform launched
2015 Jindao WeChat customer service system launched
2015 Built a multilingual call center covering many cities in the Asia-Pacific region in Dalian
2015 Shenzhen service center officially launched
2016 Jindao released AI intelligent service platform
2017 Became cloud service strategic partner of a domestic internet enterprise