DUTIES RESPONSIBILITIES
Analyzes, diagnoses, troubleshoots Cymer equipment problems via telephone at customer site.
Performs installation, repair, retrofits, upgrades preventive maintenance on Cymer equipment installed at customer sites.
Regularly provides assistance, guidance, leadership, technical assistance to juniless experienced field service engineers
may serve as site leader fcustomer.
Maintains manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, ensuring regular communication with the customer.
Assists customers in the receipt, installation, testing of company equipment.
Conducts equipment troubleshooting, analysis, debugging in support of installation operating activities.
Provides service education to customer’s service operations staff.
Ensures that parts are available as specified fservice requirements.
Maintains appropriate tools are on has required.
Travels as required fthe purposes of performing service activities at customer sites backfilling fother Cymer Field Service Engineers.
Completes service, expense reports, other administrative responsibilities in accordance with Cymer’s procedures with supervisor’s approval.
Uses company technical documentation provides feedback fimprovement.
Performs other duties as assigned.
JOB COMPLEXITY
Works on moderately complex problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods techniques fobtaining solutions. Networks with seniinternal external personnel in own area of expertise.
QUALIFICATIONS
Excellent written verbal communications skills.
Ability to analyze data report problems, to complete accurate, comprehensive service reports, to communicate technical issues to other technical staff.
Ability to collect, translate, analyze data take action based on effectively report problems though written and/graphical representation of data (detailed Post-Mortem Chronological Abstracts, trending analysis, failure statistics, etc.).
Strong customer service skills, with a solid foundation in an understanding of the importance of relationship building.
Advanced level of technical knowledge of electronics.
Ability to facilitate resolution of technical challenges.
Ability to apply advanced knowledge of installation, maintenance/repair, troubleshooting at both the module system level.
Ability to read analyze opto-mechanical electronic schematics.
Must be able to successfully meet customer site access requirements such as: background checks, safety training, cleanroom access (gowning breathing apparatus).
oral written English language skills highly recommended.
SKILLS/EXPERIENCE
Minimum of three (
3) years experience in optics, laser, and/semiconductmanufacturing equipment experience is preferred.
Laser vacuum experience preferred.
Has performed multiple on-site installations performed as lead on a Beta product release.
Requires experience using the following software packages: Excel, Word, PowerPoint, LabView
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prito beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Inclusion diversity
ASML is an Equal Opportunity Employer that values respects the importance of a diverse inclusive workforce. It is the policy of the company to recruit, hire, train promote persons in all job titles without regard to race, color, religion, , age, nationaligin, veteran status, disability, sexualientation, gender identity. We recognize that inclusion diversity is a driving force in the success of our company.
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职位要求：
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