Context
The Customer Support (CS)ganization is responsible fthe installations, qualification, repair maintenance of the ASML systems at customer sites is responsible fthe necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks fthe customer within the specific region.
Works from instructions handles exceptions within these instructions, needs to make careful choices from learned options in comparable situations. Checks with senitechnician manager in prioritization planning. Works under limited supervision of progress results of followed procedures.
Participate in existing feedback loop processes identify some learning opportunities. Contribute to existing continuous improvement activities.
Requirements
Secondary vocational education/associate degree with limited relevant experience
Responsibilities
Quality Assembly, repair & maintenance
Performs all standard assembly work, repairs preventative maintenance. Starts applying basic troubleshooting skills like powercycles resets.
Provide recovery support frecovery in periodic maintenance activities, monitprogress follows recovery sequence adhering to documented procedures. Has basic level of knowledge on CPD, COI the latest known issues related to recovery procedure.
Knowledge build-up transfer
Keep up knowledge of relevant processes procedures within ASML. Review relevant CBTs process information. Focus on knowledge knowledge build up applying best known methods from colleagues.
Materials/Products Management
May receive, check validate materials, tools parts. Preparation staging fscheduled activities re-packaging after execution. Is mindful of checking fquality of materials throughout the scheduled activity.
Process Optimization & continuous improvement
Provide information clarification on existing procedures, processes WoWs. Engages in process changes provide constructive feedback. Signal gaps improvement opportunities reports it to the relevant stakeholders.
Problem Handover & documentation
Handover problem problem aspects to others (1st Line FSEs), document package all data relevant fproblem resolution (e.g. pass-downs, workders, technical reports). Ensure high quality submission of material notification, eye-witness reports other feedback documentation.
Customer Engagement
Provide verbal updates to customer on progress actions done. Act as ASML ambassadat all times.
Inclusion diversity
ASML is an Equal Opportunity Employer that values respects the importance of a diverse inclusive workforce. It is the policy of the company to recruit, hire, train promote persons in all job titles without regard to race, color, religion, sex, age, nationaligin, veteran status, disability, sexualientation, gender identity. We recognize that inclusion diversity is a driving force in the success of our company.
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职位要求：
see above
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