1.接待客户的来电、来访，解答客户对物业服务工作的咨询； 2.协助租户办理进驻、装修等相关手续；协助社区文化管理；负责特色增值服务的开展； 3.完成对客户服务记录，客户服务内部管理资料的存档、并做好客户分类管理工作； 4.受理并跟进业户提出的各类投诉、报修、问询、质疑、求助、建议以及各类申请并及时派单相关部门处理，处理完毕后及时电话回访； 5.负责各项费用的收取及与财务进行对接，并且协助财务开展费用催缴工作； 6.收集保管号园区房产相关图纸、资料，收集租户资料，配合管理处建立详细、完整的业主档案。
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