网萌于2011年6月成立，定位于为电商企业提供电商客服服务整体解决方案，致力于成为电商客服服务的标准制定者、*。网萌总部位于上海，杭州网萌为网萌在杭州地区办事处，旗下客服基地遍布上海、江西、河北、安徽、吉林、贵州等地，拥有专业的客服团队1000余人，并以优质的服务和良好的口碑，连续多次获得阿里巴巴官方颁发的“金牌淘搭档”、思路年度风云奖等多项荣誉。
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