岗位职责:调解员1.与客户进行有效沟通，理解客户的还款意愿和还款能力，协助客户制定合适的车贷方案;2.在调解过程中，保持中立，公正处理每一次调解;3.协助车贷部门处理逾期贷款案件，通过调解方式促使债务偿还;4.跟踪调解过程，确保调解结果的执行，并进行后续的客户关系维护;5.定期参加专业培训，提高调解技能和法律知识。
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