医院坚持以“病人满意”为中心，充分体现医院的服务优势与信誉优势，把病人当作我们的“衣食父母”。护理上从加强服务管理入手，从服务态度、服务技巧、服务执行细则、待客要素、服务礼节、服务禁忌、病人的健康需求倾向要素、顾客报怨的处理等多方面提高护理人员的服务意识和服务能力，努力满足病人多层次需求，变被动单一服务为主动全面服务，把满足病人的需求作为工作的惟一目标，把衡量我们服务的标尺定位在病人满意不满意、方便不方便、就医环境好不好、医疗质量高不高、医疗费用低不低上。
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