夜班经理岗位职责

岗位职责
1.代表总经理主持酒店夜间的经营管理活动，对酒店总经理负责，并报告工作。
2.负责协调和督促各部门做好夜间的各种工作。协调夜间各部门的工作关系，处理和解决发生的各种问题和突发的各类事件。
3.代表总经理接待和迎送夜间到离店的重要宾客，检查有关部门做好服务工作。
4.负责酒店夜间的质量管理工作。
5.编写“夜间工作日记”，记录当天工作的重要情况，发现的问题及处理的意见和结果，及时递交总经理阅示。
岗位要求
1.大专以上学历，有同岗位工作经验1年以上。
2.懂得酒店管理一般理论知识和酒店管理制度和工作规范。
3.熟悉各种应急预案的内容和程序，了解接待礼仪、礼节。
4.熟悉外事纪律，了解旅游法规，懂得治安、消防条例等法律、法规等基本知识。
5.具有较强的组织、指挥、协调和控制等方面的管理能力，能处理宾客投诉和突发事件。
6.会撰写本职范围内的应用文，语言清晰。
7.英语熟练。

岗位职责】
1、代表总经理主持酒店夜间的经营管理活动，对酒店总经理负责，并报告工作。
2、负责协调和督促各部门做好夜间的各种工作。协调夜间各部门的工作关系，处理和解决发生的各种问题和突发的各类事件。
3、代表总经理接待和迎送夜间到离店的重要宾客，检查有关部门做好服务工作。
4、负责酒店夜间的质量管理工作。
5、编写“夜间工作日记”，记录当天工作的重要情况，发现的问题及处理的意见和结果，及时递交总经理阅示。
6、熟练使用Opera预定系统，热爱酒店行业，有较强的抗压能力。
【岗位要求】
1、大专以上学历，有同岗位工作经验两年以上。
2、懂得酒店管理一般理论知识和酒店管理制度和工作规范。
3、熟悉各种应急预案的内容和程序，了解接待礼仪、礼节。
4、熟悉外事纪律，了解旅游法规，懂得治安、消防条例等法律、法规等基本知识。
5、具有较强的组织、指挥、协调和控制等方面的管理能力，能处理宾客投诉和突发事件。
6、会撰写本职范围内的应用文，语言清晰。
7、能用一种外语与宾客流利交流。

The Night Manager takes a role in assisting to provide supervision leadership in theFront Office in accordance with the objectives, performance qualitystandards established by the hotel. The Night Manager also responsible fhandling any guest inquiries complaints andemergency situations round the clock ensure guest satisfaction is attainedwith a good balance of the interest of the company.
夜班经理根据酒店制定的目标、绩效和质量标准，协助监督和领导前厅部的工作。夜班经理还负责处理客人的询问、投诉和紧急情况，确保客人满意，同时兼顾酒店的利益。
Duties Supporting Responsibilities
Support, promote a climate of enthusiasm; maintain a
work environment that promotes teamwork, performance, feedback,
recognition, mutual respect colleague commitment fachieving the
goal (CXS) of the department as well as the hotel. Ensures departmental
practices are compliant with company policies legal requirements
Assist to promote upselling programmes in Front Office be
always creative proactive in recommending ways of achieving better
result. Compile monthly upselling report/ analysis
Assume
the role of Night Manager on rotating basis. Liaise closely during the
night with Security, Housekeeping Engineering to be aware of any
situations that are going on in the hotel. Patrol all guest floors, public
area, back of house area, offices restaurants at least once every
night
Handle
any guest’s inquiries complaints, emergency situations, overbook
situation. Ensure guest satisfaction is attained with a good balance of
the interest of the company. Properly record cases daily log, take
appropriate follow up actions in individual guest profile (HMS).
Always share, report consult with Directof Front Office Operations Front Office Manager of any guest complaint/ comment/ recommendation
Coordinate
within Front Office other departments farrangement on VIPs’
arrivals departures
Assist
with daily operations within Front Office, particularly Guest Services
(i.e. check-in, check-out), Guest Relations Concierge, whenever
required busy
Relieve
duty day-off of Guest Relations Manager/ Reception Manager when needed upon request by superior
Always
maintain a good work relationship with other departments
Job Requested
A minimum of 3 years Duty Manager/ Night Manager experience in luxury hotel.
Good knowledge of front desk operations.
Strong desire to deliver excellent guest services with passion to serve.
Ability to multi-task always remain composed.
Computer literacy which is not limited to Excel, Power Point Word.
Fluent in English Mandarin, both spoken written.