Purpose:
As s a Key Account Manager, you will take an instrumental role in the sustained growth of RTC in Asia. The role demands you be well versed in the art of managing and growing customer relationships. You will be capable of leading a team, at all levels, ensuring customer expectations are always surpassed through great leadership, process, commercial awareness and innovation. You will help us deliver a “world ” service and experience to all our customers.
Key Responsibilities:
Ensure your RTC team is recognized as an industry champion within its business sector, delivering expertise and leadership to its clients through robust customer service processes and deliverables
Create strategies and value-add propositions, differentiating RTC from its competitors, to support the goals and needs of RTC's customers.
Engage your customer and engrain RTC, and its relationship and commercial well being of the customer and RTC
Engage and utilize RTC's Customer Service team to help achieve success within established budgets and timelines
Build new revenue streams in the assigned account and expand the services and sales revenue.
Through good commercial acumen, P&L responsibility drive improved profitability
Identify, manage the forward customer demands, identifying areas of risk and manage these effectively through the team as appropriate
Maintain regular and appropriate correspondence/association with the customer to develop close relationships and complete trust in dealing with RTC
Oversee and manage all projects to achieve successful delivery for all customers under the Key Account area of responsibility.
Requirements: A professional Account Manager with 10 years industry experience of leading international brands and retailers, delivering positive outcomes 10 years of related experience within the retail fixtures or related service industry Commercial aptitude and business comprehension Good experience in cross-regions’ daily contact and cooperation Excellent English communication (spoken and written). Mandarin desirable but not essential Strong leadership and collaborative people management skills
Team player, strong interpersonal skills, self-motivated and willing to travel throughout the appropriate
Educated to bachelor degree or above.
Self-motivated and well organized
Provided by
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