Ping An Health Insurance

Ping An Health Insurance Co., Ltd. (hereinafter referred to as "Ping An Health Insurance") was established on June 13, 2005, with its headquarters in Shanghai. It is one of the first professional health insurance companies in China. As an important member of Ping An Insurance (Group) Company of China, Ltd. (hereinafter "Ping An of China", 601318.SH, 2318.HK), a Fortune Global 500 enterprise, Ping An Health Insurance is a key practitioner of Ping An of China's "HMO + Family Doctor + O2O" strategy and plays a significant role in its medical and health ecosystem. Born in the historical opportunity when commercial health insurance began to develop toward specialization, Ping An Health Insurance has witnessed and personally experienced the history of medical system reform and health industry development. Since its inception, Ping An Health Insurance has consistently adhered to the main line of high-quality development, resonating with national strategies. Under the guidance of the "Healthy China 2030" strategy, the company firmly pursues the dual-wheel drive strategy of "health insurance + medical and health services", committed to providing the public with comprehensive, full-cycle professional health services. In 2022, the company served 20.141 million customers throughout the year, provided claims services to 551,000 customers, with a total claim amount of 5.05 billion yuan. As of now, Ping An Health Insurance has launched over a hundred insurance products covering all ages (young, middle-aged, and elderly), including healthy individuals, those with chronic conditions, and those with existing diseases, forming a diversified product system where "there is always one suitable for you", and through full-life-cycle health management services and a global direct-billing medical network, it practices the dual-core circular ecosystem of "insurance + service" and "service + insurance", aspiring to become a trusted health steward for the public. As early as May 2016, the launch of the million-yuan medical insurance product "Ping An e-Health" led the innovation in China's million-yuan medical insurance. Insightful into customer needs and industry trends, Ping An Health Insurance steadily builds a moat of service reputation, innovatively launching four key services: "exclusive family doctor, medical appointment accompaniment, hospitalization accompaniment, and three-day post-discharge claims", shifting the service focus from "passive post-claim handling" to "proactive full-process companionship", providing customers with a high-quality service experience that is worry-free, time-saving, and cost-effective. Among these, the "three-day post-discharge claims" service, pioneered by the company in the industry, shortens the claims processing time from the industry average of 55 days to an average of 4 hours, with a maximum of 3 days, significantly optimizing the customer's claims experience. While consolidating operational capabilities and creating value for customers, Ping An Health Insurance also actively fulfills its corporate social responsibility. In recent years, leveraging its professional capabilities and resource accumulation in insurance and health, the company has actively collaborated with local government departments and charitable organizations, continuously implementing various key public welfare projects such as expert free clinics, educational charity, rural revitalization, and health science popularization, creating greater value for the country and society through practical actions. In November 2022, the company announced the establishment of the "Yi Qi Ai" charitable trust, with an estimated investment of 10 million yuan over the next three years for medical assistance to patients with diseases in "one old and one young" families in need, continuously conveying the warmth and responsibility of Ping An's brand. In this new development period, Ping An Health Insurance will closely follow the call and requirements of the "14th Five-Year Plan for National Health", comprehensively promote the strategic transformation of its development model, and strive to build itself into a professional health insurance company with excellent professional capabilities, outstanding innovation capabilities, sound governance capabilities, and strong risk control capabilities, contributing to the construction of a multi-level medical security system, helping to build a happy society where "every family has safety and everyone is healthy", and making new and greater contributions to the second centenary journey of building a modern socialist country.