China Pacific Life Insurance Co., Ltd.

China Pacific Life Insurance Co., Ltd. (hereinafter referred to as "CPIC Life") was established in November 2001 and is a specialized life insurance subsidiary of China Pacific Insurance (Group) Co., Ltd. (hereinafter referred to as "CPIC"). CPIC is an insurance group formed on the basis of China Pacific Insurance Company, which was established on May 13, 1991, with its headquarters in Shanghai. It is a leading comprehensive insurance group in China and the first insurance company to be listed on three stock exchanges: Shanghai, Hong Kong, and London (A+H+G). In 2021, the company achieved insurance business revenue of RMB 211.685 billion. Among this, the growth rate of new regular premiums from the agency channel was 11.6%; total assets reached RMB 1,631.054 billion; operating profit was RMB 28.265 billion, a year-on-year increase of 9.2%; and the solvency adequacy ratio was 218%, higher than the regulatory requirement for Class II adequacy. As of the end of 2021, the company had over 2,700 branches nationwide, maintaining a leading position in the domestic life insurance market in terms of key operating indicators. CPIC Life has established a nationwide sales network and a diversified service platform. The company is committed to providing risk protection solutions based on the entire life cycle of customers, with products covering life insurance, annuity insurance, health insurance, accidental injury insurance, and other fields. Focusing on customer needs, the company strives to build a "CPIC Service" brand characterized by responsibility, intelligence, and warmth, and constructs a "Product + Service" golden triangle system with "Wealth", "Health", and "Elderly Care" as the pillars. In terms of "Insurance + Health Management", it continuously improves the health service system represented by "CPIC Blueprint" and "Cell Cryopreservation Service". As of the end of 2021, the "CPIC Blueprint" health management services had covered nearly 18 million customers in total, and the "Cell Cryopreservation Service" had been used by more than 18,000 people. In terms of "Insurance + Elderly Care Services", it has built a "CPIC Home" elderly care community that integrates "Suburban Retirement Care, Resort Leisure Care, and Urban Health Care". As of the end of 2021, CPIC Home had implemented 10 projects in 9 cities, with the Chengdu and Dali communities officially open. The company continuously accelerates the application of new technologies such as artificial intelligence and big data, promoting the digitalization and intelligentization of the entire operational service process, including application, underwriting, claims, and customer service, to enhance customer service experience and operational efficiency. The company adheres to integrity management, diligently fulfills insurance responsibilities, and effectively protects the legitimate rights and interests of insurance consumers. It has received an A rating in the operational evaluation of insurance company legal entities for six consecutive years, and obtained an AA rating in service evaluation for three consecutive years from 2017 to 2019. In 2021, its service quality index for personal insurance (life, accident, and health insurance businesses) was 94.74, ranking first. CPIC Life has long respected the laws of industry development, adhered to a customer-needs-oriented philosophy, and promoted healthy and sustainable development through transformation and upgrading. In 2021, in the face of profound changes both inside and outside the industry, the company firmly grasped the main line of high-quality development, innovatively launched the "Long Voyage Action", anchored on the mission and vision of "Building the life insurance company with the best service experience and being a long-termist in the life insurance industry", initiated the overall design of deepening transformation, formed a construction blueprint for the first phase of the Long Voyage deepening transformation, and promoted and realized a profound transformation of the development core and key models, continuously creating value for stakeholders such as customers, shareholders, employees, the industry, society, and the environment.