China Construction Bank Corporation Guangzhou Branch

China Construction Bank Corporation is a large state-controlled commercial bank listed in Hong Kong and on the mainland, with 14,656 branches and nearly 350,000 employees, serving hundreds of millions of individual and corporate clients. CCB is rooted in the local market, faces the global market, and with a strong sense of mission and the enterprising spirit of daring to be first and pursuing excellence, it strives to become an internationally first-class banking group with the greatest value creation.
As the first remote intelligent banking sub-center of CCB to handle overseas phone services, the Guangzhou Sub-center of CCB Remote Intelligent Banking Center serves the world with local wisdom, providing services in Mandarin, Cantonese, English, and Japanese to CCB customers at home and abroad. Its service area mainly covers the Guangdong-Hong Kong-Macao Greater Bay Area and overseas branches, with clients ranging from wholesale to retail, and business scope covering general banking, credit cards, and corporate business.
1. Recruitment Institution
Guangzhou Sub-center of Remote Intelligent Banking Center (Work location: Guangzhou, 10 people)
2. Recruitment Position
This recruitment is for customer service representatives on a directional basis, primarily engaged in customer service related work. The main responsibilities are: relying on financial technologies such as artificial intelligence, through diversified channels such as phone, online, WeChat, and remote video, to provide customers with services such as business consultation and inquiry, complaint handling, and efficiently solve customer problems.
3. Recruitment Conditions
(1) Basic Qualifications
1. Hold the nationality of the People's Republic of China.
2. Be honest and trustworthy, abide by laws and regulations, and have good conduct.
3. Be aged 30 or below, with a bachelor's degree or above (including bachelor's) from a regular institution of higher education in China and the corresponding degree, or a bachelor's degree or above (including bachelor's) from an overseas institution recognized by the Ministry of Education of China and the corresponding degree.
4. Have the physical conditions to normally perform work duties, and possess healthy and good psychological quality.
(2) Position Qualifications
1. Have more than two years of work experience. Have good customer service awareness, language communication skills, learning ability, and team spirit; speak clearly with standard and fluent Mandarin; be proficient in computer operation; and be able to accept 7*24 hour shift work and night shifts. (Candidates with Japanese, English, or Cantonese proficiency are preferred.)
2. Have not signed any non-compete clauses, agreements, labor contracts, or other related agreements with other units that may restrict their work for our bank.
3. Have no records of disciplinary action, dismissal, or termination by other units, and no records of illegal, disciplinary, or other不良 behavioral records.
4. Meet the requirements of CCB regarding avoidance of relatives.