MoeGo

The idea for the MoeGo product began in late 2016 in Los Angeles. At that time, booking services for our own dogs (grooming, bathing, boarding, veterinary visits, etc.) was done by calling businesses to make appointments. In the US, appointments with good service providers are typically booked 2-3 weeks out; if you need to make a last-minute adjustment, you might have to wait an additional 1-2 weeks. This communication experience was a generation behind our everyday internet experiences (like Uber, Amazon). As a pet owner, I found it so difficult to communicate with pet businesses, and I wondered whether pet businesses were also lacking effective tools to communicate with their customers. We especially hoped to use our years of frontline internet experience and capabilities to solve these problems. In early 2017, based on this idea, we quickly designed a MoeGo demo and visited nearly 50 local US pet businesses. At first, due to inexperience, we were kicked out several times as salespeople. After explaining our purpose, we were surprised to find that pet businesses welcomed us very much, because the products they were using were simply too poor, spending hundreds of dollars a month on outdated, hard-to-use local PC software. This exactly confirmed our earlier hypothesis and strengthened our determination to solve the industry's problems. Soon we raised our first round of funding, founded the company in Shenzhen and the US, and built a team (our R&D staff in the Shenzhen branch all come from frontline internet technology companies such as Airbnb, Amazon, Alibaba, Baidu, DJI), and thus began our entrepreneurial journey. In recent years, the internetization of the pet industry has also been advancing rapidly: in the pet supplies trading sector, excellent pet e-commerce internet companies like Chewy (market value of 50 billion USD) have emerged, and we believe that equally excellent internet companies will surely appear in the global pet services sector, which is worth hundreds of billions of USD. In addition, the pet market is one of the few markets very suitable for globalization. We decided to start in the US first, then gradually enter other countries. In October 2017, MoeGo's first iOS app was officially launched and was recognized and loved by a large number of customers; starting in 2018, customer growth reached nearly 200% year-over-year for two consecutive years. To date, all of MoeGo's customers have come from organic growth, with nearly 10,000 B-end customers and over one million pet owners. Customers cover 8 countries including the US, UK, Canada, Australia, South Africa, and Brazil. The platform has completed nearly 1 billion USD in transaction volume, and the annual retention rate of paying customers exceeds 80%. In recent years, the rapid growth of tool products and good user reputation have enabled MoeGo to develop and grow rapidly in the overseas software application field. The pandemic also accelerated the online payment habits of users in Europe and the US, with more and more payment transactions completed through MoeGo. This has strengthened our vision and belief in becoming the information infrastructure of the pet services industry. In the coming years, we will expand our tool product line to cover more types of pet service merchants. We look forward to excellent people like you joining us to build the world's best pet internet products and services together.