Hengrong Service

Since entering the field of urban management in 2016, Hengrong Urban Management Group Co., Ltd. (hereinafter referred to as Hengrong) has aimed to meet the service needs of the public and the government. In 7 major systems including 'city appearance and environmental management, garbage classification management, public property management, landscape maintenance management, municipal facility management, road order management, and special function management', it provides more than 80 kinds of 'standardized, refined, intelligent, and humanized' 'city steward' service scenarios. The average annual growth rate of performance exceeds 80%. In the project management of creating national hygienic (civilized) cities (districts), Hengrong achieved a '0' deduction score; in tourist attraction project management, it achieved 100% satisfaction in tourist surveys; multiple projects won the titles of 'Most Beautiful Street' and 'Most Beautiful Public Toilet' in Chongqing. It has been awarded national 'High-tech Enterprise', National Safety Standardization Level II Enterprise, Provincial (Municipal) AAA-level Harmonious Labor Relations, A-level Taxpayer and other honors, and its operation and management model won the 'Management Innovation Award' from the China Environmental Sanitation Association. Through the formulation of intelligent management plans and optimization of mechanical operations, Hengrong leaves tedious administrative work to the 'intelligent management system'. The application of technological means has greatly improved the overall labor productivity, reduced comprehensive costs by about 20%, and reduced mechanical operation costs by more than 30%. The large-scale mechanical equipment for urban management is complete in variety, including washing and sweeping vehicles, fog cannon trucks, hook-arm vehicles, sprinkler trucks, compression trucks, aerial work vehicles, guardrail cleaning vehicles, high-pressure cleaning vehicles, etc., which can meet the needs of more than 80 service scenarios. The essence of service lies in 'rapid response'. The '123' operation model promoted by Hengrong won the 'Management Innovation Award' from the China Environmental Sanitation Association. Rapid disposal can be tested by two standards to verify the operating effect of the management system: first, 'sitting on the ground', where one can sit down directly anytime in places where sitting is possible, far higher than the current 'cleanliness measured by grams' standard; second, 'normalized inspection readiness', achieving the quality standard of being in inspection-ready state during effective working hours. With a scientific, reasonable, and fair salary and welfare system and complete dual channels for career promotion, Hengrong provides a platform for employee career development and achieves both material and spiritual civilization. Hengrong will follow the growth path of 'service standardization, management modernization, operation intelligence, and development scale', continuously innovate cooperation models, management concepts, and management mechanisms, stay true to its original aspiration, be honest and trustworthy, and forge ahead, striving to realize the mission of 'building an industry benchmark and creating a century-old enterprise'.