客服外包,是指企业将一些重复性的非核心或核心业务流程外包给专业的服务机构由该外部服务商根据双方定义好的和可衡量的绩效考核指标拥有、支配和管理这些流程。客服外包主要是服务型的业务,有电话客服外包(呼叫中心外包),电商客服外包,在线客服外包等
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