操作单证岗位职责

Purpose

Customer service & Documentation role communicates with customers through emails, phone calls, other means, taking charge of the entire process fromder reception, handling data, preparing documents, to tracking goods information. By coordinating with various internal stakeholders, they respond to customer requests resolve various emergencies. They serve as an important window fmaintaining managing customer relationships.

Responsibilities

61 Handle day-to-day customer inquiries related to vessel schedules, shipping documentation, operational updates through various channels such as phone, email, online systems.
61 Prepare process shipping documentation, including Bills of Lading, customs declarations, cargo manifests, ensuring compliance with local international regulations.
61 Coordinate with internal departments external stakeholders, including clients, port authorities, customs, to ensure accurate timely delivery of documents.
61 Log track customer service interactions documentation activities in relevant systems, ensuring transparency proper record-keeping.
61 Provide -line support froutine documentation service-related inquiries, escalating more complex issues to the Team Leader when necessary.
61 Ensure timely accurate communication with clients regarding documentation status, operational changes, any service-related updates.
61 Maintain compliance with maritime regulations, company policies, industry standards.

Qualifications Bachelor’s degree in Maritime Studies, Logistics, related fields (relevant vocational training with a focus on shipping logistics)

Skills Strong communicationganizational skills, with the ability to manage multiple tasks in a fast-paced environment.

Experience 1-5 years of customer service documentation experience, preferably within the marine agency, shipping, logistics industries.
Proficiency in using customer service documentation systems.

Knowledge Basic knowledge of shipping documentation processes, including Bills of Lading customs requirements.

Behaviour Self-motivated, ability to work independently with initiative.

Eagerness to learn develop within the marine agency industry.

Strong commitment to delivering excellence with strong focus on customer centric service excellence.

职责:
1.负责海运相关单据的制作、核对、修改等;
2.协助操作处理海运各环节工作;
3.给船司、船代提交相关单据。
要求:
1.英语4级及以上;
2.本科及以上学历，国际贸易、商务英语类、物流相关专业优先考虑;
3.具有较好的计算机操作水平;
4.责任心强，工作积极主动，善于学习，勤劳肯干理解力强，具有团队合作精神，善于沟通和协调。

岗位职责
1、制作海/空运单证及其它相关文件，负责录入应收应付费用.
2、负责提供海外代理业务文件及放货事宜；
3、单证及文件的整理及归档等；
4、客户投诉、纠纷的处理及上级交办的其他相关工作。


任职资格
1、专科及以上学历，进出口贸易、物流类相关专业；
2、有工作经验1年者优先考虑；
3、热爱本职工作，工作细心、责任心强，具有较强的服务意识和团队精神。


公司福利：
1. 公司实行每周5天,每天8小时工作制;
2. 公司为员工提供7-15天带薪年假;
3. 公司按照国家法定节假日规定休息;
4. 公司定期为员工组织各种娱乐活动;
5. 公司提供入保，住房公积金:,享有有薪(婚假/产假/),享有结婚礼金;
6. 公司免费提供入职、专业知识及工作技能培训;
7. 当月全勤者,奖励本人当月一日工资;
8. 节日有发福利奖金,年终双薪;
9、高温补贴、每月生日会、年终抽奖


海运操作，有经验者优先
海运文件，可应届毕业生，相关专业


工作地址： 深圳市罗湖区深南东路5016号京基一百大厦4901-02B单元


上班时间：周一至周五 9:00-18:00