Shanghai Pudong New Area Public Personnel Service Center Co., Ltd.

Shanghai Pudong Talent Development Co., Ltd., established in 1997 and affiliated with Zhangjiang Group, is the only state-owned human resources company in Pudong New Area, providing full-industry-chain human resources services. As the dispatch company for SPD Bank projects, it has a good reputation and credibility. I. Introduction to the Clearing Operations Center Project: The financial back-office service system is an important part of the modern financial service system. Business process reengineering through centralized processing has become a common choice for financial enterprises. Facing comprehensive market competition, financial enterprises generally reduce operating costs and improve efficiency through business process reengineering, leveraging external professional institution resources and transferring non-core businesses. Financial back-office services are also a key industry encouraged by Shanghai. The centralized operations of SPD Bank's Clearing Operations Center (hereinafter referred to as centralized operations) has always been committed to providing efficient, high-quality operational services for standardized and professional business that can be processed centrally for head office and branches, and extending such services to the entire group and peer institutions. Centralized operations settled and officially commenced operations at Zhangjiang Financial Information Card Park in October 2007, with three major sub-centers currently in Shanghai, Hefei, and Chengdu. Centralized operations consists of multiple teams including business processing, business management, administrative and human resources, and technical support, with personnel categorized into management, professional operations, and basic operations staff. Due to the rapid development of centralized operations, we are recruiting for the following positions. Centralized operations looks forward to your joining and growing together with the company. II. Introduction to the Remote Intelligent Banking Center Project of the Head Office's Network Finance Department: The Remote Intelligent Banking Center of the Head Office's Network Finance Department is an important window for SPD Bank to provide external financial services. 1. Scope of services: The center provides comprehensive remote services to SPD Bank customers through all channels. These services integrate intelligence and digitalization to meet diverse customer financial needs. 2. Operating locations: The Remote Intelligent Banking Center operates in Shanghai, Chengdu, and Hefei, ensuring comprehensive coverage and efficient operation. The work location for this recruitment is SPD Bank Hefei Comprehensive Center. 3. Service content: It mainly includes providing all-round remote services through internet channels, such as answering business consultation, guiding customers to complete banking transactions, and resolving complex issues. Additionally, it participates in the intelligent and digital construction projects of the Remote Intelligent Banking Center, promptly collecting and processing customer suggestions and feedback to continuously improve service quality. 4. Team composition: The center has a professional customer service representative team with good service awareness, language expression and communication skills, and teamwork spirit, dedicated to providing customers with an excellent service experience. 5. Technical support: The Remote Intelligent Banking Center relies on advanced digital technologies, such as remote video interaction and artificial intelligence, to provide customers with convenient and efficient financial services. The application of these technologies enables customers to enjoy a service experience similar to offline branches anytime, anywhere. The Remote Intelligent Banking Center of the Head Office's Network Finance Department is an important strategic initiative in SPD Bank's digital transformation, continuously enhancing customer satisfaction and loyalty by providing comprehensive and intelligent remote financial services.