Chongqing Renrui Human Resources Service Co., Ltd.

Alibaba (Chongqing) Customer Experience Center is an important part of the talent ecosystem of Alibaba Group's Customer Experience Business Group, known as 'Ali Soft Army'. It provides hotline/online services to consumers and merchants and builds talent delivery channels. In April 2020, the Chongqing Municipal Government signed a strategic cooperation agreement with Alibaba Group, planning to invest 300 million yuan. The project is located in Zone C of Chongqing Cloud Valley·Yongchuan Big Data Industrial Park, with a construction scale ranking first among Alibaba's five major customer service bases nationwide. The overall plan includes 5,000 seats. According to the agreement, after completion, it will be Alibaba's largest customer service center nationwide, providing professional customer service to 2 billion consumers and 10 million merchants on Alibaba's platform. Currently, the first phase has completed 800 seats, undertaking 12 business lines, serving over 400,000 customers monthly. The second phase was officially launched in February 2021, covering 5,500 square meters, completed in September, with an expected addition of 800 seats.