Nepstar

Company Profile
Nepstar, a name born with the rise of China's pharmaceutical retail industry in the 1990s. Starting from a community retail pharmacy in 1996, Nepstar has grown from nothing, from sporadic twinkles to a constellation of stars, achieving a transformation from 1 to more than 3,600 health chain pharmacies.
Shenzhen, a vibrant city in China, is the birthplace of Nepstar. In the mid-1990s, the concept of "chain" was injected into China's commercial retail sector. On June 28, 1995, Shenzhen Nepstar Pharmaceutical Co., Ltd. was established.
Nepstar Chain Health Pharmacy has become a widely distributed pharmacy chain in mainland China, covering more than 70 large and medium-sized cities nationwide. It has established a certain position in key cities in the Pearl River Delta, Yangtze River Delta, Bohai Rim region, and Southwest China.
A team of more than 7,000 professional pharmacists and more than 16,000 professional health consultants is dedicated to safeguarding the health of community residents. While promoting comprehensive chronic disease management, it also strives to advocate the healthy lifestyle concept of "prevention is better than cure."
With more than 800 stores operating 24 hours nationwide, we provide round-the-clock health protection and attentive service. Through Nepstar's micro-mall, you can purchase medicines, with delivery to your home within 25 minutes in core areas within a 3-kilometer radius. We also offer 24-hour non-stop nighttime delivery, partnering with Meituan, Ele.me, JD Daojia, and Ali Health to provide 24-hour delivery services, making nighttime medicine purchases no longer difficult! Scan the Nepstar QR code, enter the official account, click the [Micro Mall] menu, then [Nearby Store Information] to view stores marked as 24-hour operations near you.
With the development trend of China's population structure, the aging population is accelerating, and chronic diseases are developing rapidly, becoming one of the core segments of the big health industry. Nepstar attaches great importance to chronic disease management, providing professional services and customized chronic disease management for each chronic disease member.
Nepstar has achieved the layout of its self-built chronic disease system, including a chronic disease management system and a learning and examination system. In the chronic disease management system, chronic disease members can self-check each test result, improve patient medication adherence, and help patients correctly understand their diseases. In the learning and examination system, chronic disease specialists self-study relevant knowledge, apply professional knowledge promptly, and regularly undergo timed exams with automatic grading.
In addition, Nepstar has launched chronic disease days with different themes nationwide. Chronic disease members can enjoy professional and free testing services at any Nepstar store across the country, providing more convenient and affordable medication services for chronic disease patients.
Nepstar operates in the industry with a new diversified business model integrating network and physical terminals. With ultra-high cost-performance product combinations including medicines, health products, medical devices, traditional Chinese medicines, personal care products, and household daily necessities, it creates a one-stop shopping platform to meet the pursuit of high-quality life for community families or residents. The bright shopping environment, rich product selection, and professional customer service have become prominent characteristics that distinguish Nepstar from other pharmacies.
From individual treatment to family members' health and life management transformation. In addition to operating products, it also provides consumers with health conditioning consultation services and other more humanized services.
Information management integrates online + offline + logistics, comprehensively connecting consumer-centric data on membership, payment, inventory, and services, using IT technology and informatization to establish standardized chain pharmacy information management systems.
Leveraging "Internet + medical," Nepstar, through the online hospital platform, connects high-quality doctor resources nationwide to stores at zero distance, providing patients with consultation, prescription, and follow-up services, and offering more patients comprehensive services from doctor to medicine. In addition, Nepstar Health Pharmacy achieves 25-minute home delivery in core areas on mainstream O2O platforms such as its own mall, Meituan, JD Daojia, Ele.me, Ping An Good Doctor, and Ali Health, providing consumers and members with easily accessible medication services.
Nepstar, with its core values of customer-centricity and user orientation, strives toward the goal of "becoming consumers' favorite health pharmacy." This is the corporate value that Nepstar has consistently implemented since its establishment. It is also because of this persistent concept that Nepstar, in its 27 years since establishment, has stayed true to its original aspiration and strived to become consumers' favorite health pharmacy. Nepstar adheres to a consumer-centric approach; this corporate value is like a lighthouse at sea, guiding the company's operational direction.