夜班岗位职责

• 接待：负责客人的入住登记，为客人分配房间，发放房卡。

• 问询：解答客人关于酒店设施、周边环境等各类问题。

• 退房处理：办理客人的退房手续，核对房内消费。

岗位职责：
1、根据“拣货单”，将货物从配送中心的分拣出来，放置制定发货位置。
2、负责存货日常管理，包括存货分类码放、整理、标识及出入库。要求熟悉存货商品，分类管理，合理摆放。
3、及时准确维护库存管理系统，确保仓库物品的帐物一致。
4、定期对库房进行整理，使物资分类排列，存放整齐，保持库房的整齐美
大夜班：24：00-9：00

The Night Manager takes a role in assisting to provide supervision leadership in theFront Office in accordance with the objectives, performance qualitystandards established by the hotel. The Night Manager also responsible fhandling any guest inquiries complaints andemergency situations round the clock ensure guest satisfaction is attainedwith a good balance of the interest of the company.
夜班经理根据酒店制定的目标、绩效和质量标准，协助监督和领导前厅部的工作。夜班经理还负责处理客人的询问、投诉和紧急情况，确保客人满意，同时兼顾酒店的利益。
Duties Supporting Responsibilities
Support, promote a climate of enthusiasm; maintain a
work environment that promotes teamwork, performance, feedback,
recognition, mutual respect colleague commitment fachieving the
goal (CXS) of the department as well as the hotel. Ensures departmental
practices are compliant with company policies legal requirements
Assist to promote upselling programmes in Front Office be
always creative proactive in recommending ways of achieving better
result. Compile monthly upselling report/ analysis
Assume
the role of Night Manager on rotating basis. Liaise closely during the
night with Security, Housekeeping Engineering to be aware of any
situations that are going on in the hotel. Patrol all guest floors, public
area, back of house area, offices restaurants at least once every
night
Handle
any guest’s inquiries complaints, emergency situations, overbook
situation. Ensure guest satisfaction is attained with a good balance of
the interest of the company. Properly record cases daily log, take
appropriate follow up actions in individual guest profile (HMS).
Always share, report consult with Directof Front Office Operations Front Office Manager of any guest complaint/ comment/ recommendation
Coordinate
within Front Office other departments farrangement on VIPs’
arrivals departures
Assist
with daily operations within Front Office, particularly Guest Services
(i.e. check-in, check-out), Guest Relations Concierge, whenever
required busy
Relieve
duty day-off of Guest Relations Manager/ Reception Manager when needed upon request by superior
Always
maintain a good work relationship with other departments
Job Requested
A minimum of 3 years Duty Manager/ Night Manager experience in luxury hotel.
Good knowledge of front desk operations.
Strong desire to deliver excellent guest services with passion to serve.
Ability to multi-task always remain composed.
Computer literacy which is not limited to Excel, Power Point Word.
Fluent in English Mandarin, both spoken written.