操作客服岗位职责

岗位职责:
1、协助空运部操作制作空运单证及其它相关文件，以及单证的整理和归档;
2、负责运输货物的全过程执行和跟踪；
3、联系沟通客户，及时反馈客户所需要的信息；
4、上级安排的其他工作任务。
任职要求：
1、有1-3年相关工作经验（必须），有鄂州货代空运操作工作经验优先；
2、具备细心和耐心；善于和客户沟通，有强烈的服务意识和良好的团队合作精神；思维敏捷，具备独立应对客户咨询、投诉、解决突发事件的能力；
3、熟练电脑操作及应用办公软件word、excel、ppt等。

【工作内容】
- 负责南美地区海外代理渠道的维护，建立长期稳定的合作关系；
- 根据客户需求提供专业化的空运物流解决方案设计，运用行业知识精准测算运输成本并出具可行性报价方案；
- 建立完善的客户服务管理体系，及时响应需求并跟进订单执行进度；
- 及时向代理方传达*新政策法规变化及行业动态，提升合作方的专业服务能力；
- 协同运营团队优化现有服务流程，针对高频问题提出改进建议并推动实施标准化作业程序。
【任职要求】
- 大专及以上学历，国际贸易、物流管理等相关专业优先，年龄25-40周岁；
- 英语CET-4及以上水平，日常使用英语进行邮件往来沟通；
- 具备1年以上国际货代行业从业经验，持有货运代理资格证书者优先录用；
- 掌握空运操作全流程规范，熟悉海关申报、危险品运输等特殊货物处理标准；
- 拥有优秀的商务谈判能力与抗压能力，保持高效执行力；
【薪酬福利】
- 提供具有竞争力的薪资结构（底薪+绩效奖金+年终奖）；
- 缴纳五险一金，享受带薪年假、节日福利及年度健康体检；
- 提供专业技能培训体系及职业发展通道；

Responsibilites:-
61 Demonstrate flexibility team skills
61 Ensure all enquiries other communications are actioned promptly efficiently
61 Drive customer engagement, satisfaction retention.
61 Working on an open, interactive relation with customers, suppliers, overseas network in Africa by phone email.
61 Respond to customers’, overseas network requests in a timely manner, identifying + solving issues, complaints disputes in a professional manner.
61 Qualify customer/overseas network inquiries, provide quotations, follow up to ensure quotations are accepted + closed.
61 Planning arrangement of international consignments
61 Establish strengthen operational service quality customer relation daily interactions
61 Support customer onboarding in line with working instructions and/SOP, ensuring inclusion + transfer of customer requirements Clasquin’s systems alongside the (initial) customerder.
61 Create, review + refine customer reports.
61 SOP Management & Monitoring compliance at country/branch level.
61 Maintain a good relationship with vendors, suppliers service providers to secure space cost competitiveness.
61 Actively promote AFRICA TRADE LANE services solutions in the field/route of expertise.

Skills experience:-
61 Diploma above in any disciplines
61 Minimum 3+ years relevant experience in sales & operational roles the Freight Forwarding industry
61 Sound understanding knowledge of Freight Forwarding industry
61 Demonstrated ability to synthesize customer requirements to develop innovative solutions
61 Excellent communication interpersonal skills
61 Good commof written spoken English
61 Pleasant personality, customer-oriented able to work under pressure
61 Previous experience on Africa Trade Lane is a plus